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IT Support Specialist
2 months ago
Job Summary
We are seeking a highly skilled and experienced IT Support Specialist to join our team at Michael Page (UK). As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and internal teams.
Key Responsibilities
- Provide expert technical support for all software and hardware queries from users, ensuring prompt and efficient resolution of issues.
- Install and distribute software and operating system updates, ensuring seamless integration with our existing systems.
- Configure and set up new desktops and laptops, ensuring they meet our company's technical standards.
- Manage user accounts and complete leaver administration in accordance with HR requirements, maintaining the highest level of data security.
- Perform daily and periodical network and desktop housekeeping checks and maintenance, ensuring our systems remain secure and up-to-date.
- Investigate and diagnose technical issues, referring them to external IT providers as necessary, to ensure timely resolution.
- Assist in the creation of new system and process documentation, ensuring our technical knowledge is up-to-date and easily accessible.
- Collaborate with the IT Manager to maintain a high level of security with our IT systems, protecting against cyber threats and ensuring compliance with regulatory requirements.
- Provide ad-hoc support and advice to clients, as directed, ensuring exceptional customer service.
- Undertake specific projects aligned with our IT strategic objectives, driving innovation and improvement in our technical capabilities.
- Ensure that our systems are fully compliant with the General Data Protection Regulation (GDPR), maintaining the highest standards of data protection.
Requirements
- Expert knowledge of specialized accounting and taxation software, as well as in-house IT systems and software.
- Strong understanding of alternative software and systems, ensuring adaptability and flexibility in a rapidly changing technical landscape.
- Knowledge of the Avaya IP phone system and multi-function devices, ensuring seamless integration with our existing infrastructure.
- Understanding of Mimecast messaging and document management systems, ensuring efficient and secure communication.
- Ability to stay up-to-date with emerging technology, ensuring our technical capabilities remain cutting-edge.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career progression and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
