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IT Support Specialist

2 months ago

Sidcup, Greater London, United Kingdom Michael Page (UK) Full time

Job Title: 1st / 2nd Line IT Support Service Desk Technician

About the Role:

We are seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our users, ensuring that our IT systems and infrastructure are running smoothly and efficiently.

Key Responsibilities:

  • Provide timely and effective technical support to users via phone, email, and in-person
  • Install and configure software and hardware, including operating system updates and new desktop/laptop setup
  • Perform daily and periodic network and desktop housekeeping checks and maintenance
  • Investigate and diagnose technical issues, escalating to external IT providers as necessary
  • Assist in the creation and maintenance of system and process documentation
  • Collaborate with the IT Manager to ensure high levels of security and protection against cyber threats
  • Provide ad-hoc support and advice to clients, as directed
  • Participate in IT meetings and contribute to the development of IT strategic objectives

Requirements:

  • Strong technical knowledge of IT systems, software, and hardware
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Knowledge of specialized accounting/taxation software and Avaya IP phone systems
  • Commitment to ongoing learning and professional development

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance