Insurance Business Support Specialist

7 days ago

London, Greater London, United Kingdom Verisk Full time
Job Summary

We are seeking a highly skilled Insurance Business Support Specialist to join our team at Verisk. As a key member of our operations team, you will play a critical role in delivering contracted Business-As-Usual support services to our clients.

Key Responsibilities
  • Collect and analyze information related to client requirements pertaining to incidents and service requests using IT Service Management tooling.
  • Elevate and engage with Technical Support, development, and service delivery management teams as required to ensure seamless service delivery.
  • Develop and maintain a strong knowledge of our business processes and associated products to provide expert support to clients.
  • Enhance product knowledge and help center articles to support both business and technical understanding.
  • Prioritize issues according to business impact and workload, and escalate within the Business Support team as needed.
  • Manage time effectively to ensure contract service level agreements and client expectations are met.
  • Attend regular client meetings and engage with key stakeholders in projects and client support teams.
  • Provide basic levels of training as needed internally and externally.
  • Visit client offices and work remotely alongside clients as needed to ensure exceptional service delivery.
  • Participate in Service transition, ensuring readiness for projects moving to BAU.
  • Raise any risks with senior management or via standard process.
  • Ensure client data is secure and properly managed.
  • Manage commercial and contractual engagement, including relationship management.
  • Negotiate and renew contractual agreements without support.
  • Manage all-sized client relationships independently.
  • Understand and experience the software delivery lifecycle, with experience in one or more functional roles.
  • Experience with Salesforce to manage client relationships and pipeline.
Additional Information

At Verisk, we empower communities and businesses to make better decisions on risk, faster. We value learning, caring, and results, and make inclusivity and diversity a top priority.

We offer exciting career opportunities in insurance-led technology, with work flexibility and the support, coaching, and training you need to succeed.

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