Insurance Business Support Specialist
3 days ago
**About the Role**
We are seeking an experienced Insurance Business Support Specialist to join our team at Sequel Business Solutions Ltd. As a key member of our operations team, you will play a critical role in delivering high-quality support services to our clients.
Key Responsibilities:
- Collect and analyze client requirements related to incidents and service requests using IT Service Management tooling.
- Evaluate and escalate technical issues to the Technical Support, development, and service delivery management teams as needed.
- Develop and maintain a strong knowledge of our business processes and associated products to support clients in delivering their business processes.
- Enhance product knowledge and help center articles to support both business and technical understanding.
- Prioritize issues according to business impact and workload, and escalate within the Business Support team as needed.
- Manage time effectively to ensure contract service level agreements and client expectations are met.
- Attend regular client meetings and engage with key stakeholders in projects and client support teams.
- Provide basic levels of training as needed internally and externally.
- Visit client offices and work remotely alongside clients as needed.
- Participate in Service transition, ensuring readiness for projects moving to BAU.
- Raise any risks with senior management or via standard process.
- Ensure client data is secure and properly managed.
- Manage commercial and contractual engagement, including relationship management.
- Negotiate and renew contractual agreements without support.
- Manage all-sized client relationships independently.
- Understand and experience the software delivery lifecycle, with experience in one or more functional roles.
- Experience with Salesforce to manage client relationships and pipeline.
About Us
Sequel Business Solutions Ltd is a leading provider of software to the global insurance industry. We offer streamlined end-to-end management of all insurance and reinsurance business to brokers, underwriters, and intermediaries through our Sequel product suite.
We empower communities and businesses to make better decisions on risk, faster. At Sequel Business Solutions Ltd, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
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