Client Services Operations Coordinator

4 weeks ago


Canary Wharf, Greater London, United Kingdom Queen Mary University of London Full time

Position Overview

The Client Services Operations Coordinator is an integral member of the Content and Operations Team, tasked with delivering essential services to students and recent graduates. This role involves addressing inquiries through various channels, ensuring that individuals are directed to the most suitable service or information source, and managing appointment bookings as required.

The successful candidate will also oversee administrative and operational duties to facilitate the efficient functioning of the service. Additionally, they will contribute to initiatives aimed at enhancing student engagement and information dissemination, playing a vital role in the development of resources and marketing strategies.

Candidate Profile

We seek an individual with a strong passion for supporting students in their career development and a collaborative spirit. As the first point of contact for customer service, the ideal candidate must possess excellent interpersonal, listening, and communication skills. The administrative aspects of the role will demand a high level of attention to detail and precision.

Department Overview

The Careers and Enterprise Team is dedicated to enhancing the employability of students from their entry into the university through to three years post-graduation. Comprising approximately 60 staff members, the team collaborates with academic departments and employers to provide a comprehensive range of career support and opportunities.

Institutional Commitment

At Queen Mary University of London, we are committed to fostering a diverse array of ideas, believing that such diversity leads to innovative outcomes. Our history reflects a dedication to social justice and academic excellence, which continues to guide our mission today.

We value the importance of diverse perspectives and encourage an environment where different views can converge, leading to original thought and creativity.

Employee Benefits

We offer competitive remuneration, access to a robust pension scheme, and 30 days of annual leave (pro-rata for part-time or fixed-term roles). Additional benefits include a season ticket loan scheme and a wide range of personal and professional development opportunities. Our commitment to work-life balance is reflected in our inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary University of London is dedicated to maintaining a diverse and inclusive community, ensuring that reasonable adjustments are made throughout the recruitment process for candidates with disabilities. We are open to considering flexible working arrangements for applicants.



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