Operations Coordinator

2 months ago


Canary Wharf, Greater London, United Kingdom Mears Full time
{"Role Overview": "As a Planner at Mears, you will be part of a dynamic team delivering excellent service and support to our local community. Your key responsibility will be to schedule operative and sub-contract resource to ensure effective resource management, delivery of a customer-focused repairs service, and that performance targets are met.

Key Responsibilities:

* Support the scheduling of operative and sub-contract resource to ensure effective resource management and delivery of a customer-focused repairs service.
* Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately, and schedule of rate codes are inputted correctly.
* Monitor and update repairs on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs, and all follow-on jobs are actioned by the end of each day.
* Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and internal/external stakeholders.
* Work with all team members, including administrators, operatives, supervisors, and subcontractors, to ensure an efficient and productive service is delivered to service users and clients.

Requirements:

* Call Centre Experience
* Previous experience in planning within a Social Housing environment
* Good Verbal and written communication skills
* Good time management, planning & organisational skills
* Good on computerised systems
* Good Customer Service Skills

Benefits:

* 25 days annual leave plus bank holidays
* Annual Mears Fun Day
* Volunteering Leave
* Staff perks with Mears Rewards
* Family friendly policies
"}

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