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Client Relations and Operations Coordinator
3 months ago
Position Overview
The Client Services and Operations Coordinator role is integral to the Content and Operations Team, focusing on delivering essential services to students and recent alumni. This position involves addressing inquiries through various channels, including in-person interactions, email correspondence, and phone communications, while directing questions to the most suitable service or information source and scheduling appointments as necessary.
The individual in this role will also manage departmental administrative and operational responsibilities to ensure efficient service delivery. Furthermore, they will assist in enhancing our information and student engagement initiatives, contributing to the evolution of our resources, marketing strategies, and outreach efforts.
Candidate Profile
We seek a candidate who possesses a strong enthusiasm for facilitating students' career development and thrives in a collaborative environment. As the first point of contact for customer service, the ideal candidate will demonstrate excellent interpersonal, listening, and communication abilities. The administrative aspects of the position will require meticulous attention to detail and precision.
Department Overview
The Careers and Enterprise Team is dedicated to enhancing the employability of students from their initial enrollment at Queen Mary University of London through to three years post-graduation. Comprising approximately 60 staff members, the team collaborates with academic departments and employers to offer a comprehensive array of career support and opportunities for students and graduates.
About Queen Mary University
At Queen Mary University of London, we value the diversity of ideas as a catalyst for achieving remarkable outcomes. Our historical commitment to social justice and academic excellence continues to drive our mission today, not merely as a moral obligation but as a means to foster intellectual innovation.
We embrace diverse perspectives in all our endeavors, believing that the intersection of different viewpoints and disciplines leads to the emergence of truly original ideas.
Employee Benefits
We provide competitive remuneration, access to a generous pension plan, and 30 days of annual leave (pro-rated for part-time or fixed-term roles). Additional benefits include a season ticket loan scheme and a wide range of personal and professional development opportunities. We also promote work-life balance through family-friendly and inclusive employment policies, flexible working arrangements, and campus amenities such as an on-site nursery.
Queen Mary is committed to fostering a diverse and inclusive community, and this commitment is reflected in our recruitment processes. Reasonable adjustments will be made throughout the recruitment journey for candidates with disabilities. We welcome applications from individuals seeking flexible working options.
