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Client Services Liaison

2 months ago

Canary Wharf, Greater London, United Kingdom Exponential-e Full time

About the Role:

We are seeking a highly motivated and customer-centric individual to join our team as a Client Service Delivery Associate at Exponential-e Group.

Key Responsibilities:

  • Support the operational delivery for our major account clients, ensuring seamless service transitions and delivery.
  • Manage key service reports, including monthly service reviews, financial billing, and incident, change, and problem management.
  • Build and maintain strong client relationships, participating in client meetings to ensure client satisfaction.
  • Collaborate with operational teams and subcontractors to ensure a clear understanding of client needs and provide day-to-day client advice and support.

Requirements:

  • A strong 'can-do' attitude and a customer-centric ethic that prioritizes client satisfaction.
  • Strong reporting skills, with previous experience in using Service Now, Excel, and Visio a plus.
  • A team player with the ability to positively motivate self and others, working under pressure and managing multiple tasks simultaneously.
  • Excellent written and oral communication skills, with the ability to draft own correspondence.

What We Offer:

  • A vibrant company culture with a range of events and social activities throughout the year.
  • A range of employee initiatives, including the green team, employee forum, women's network, and culture club.
  • A dedicated Learning and Development team, with access to training, courses, and certification support.
  • Comprehensive benefits, including on-site cafe, birthday leave, charity leave, vitality health cover, and holiday purchase scheme.