Support Worker Specialist

1 month ago


Canary Wharf, Greater London, United Kingdom Look Ahead Full time
About the Role

We are seeking a highly skilled and compassionate Support Worker Specialist to join our team at Look Ahead. As a key member of our team, you will play a vital role in providing high-quality support and care to our customers with enduring mental health issues.

Key Responsibilities
  • Undertake key working responsibilities for a caseload assigned by the Team Leader/Manager
  • Undertake initial & continuous assessment of needs and potential risks & agree levels of support and actions
  • Create support/ action plans for providing appropriate services based on the assessment and reflecting the services and resources available
  • Provide structured support and guidance to other front line staff in their area of expertise, and to contribute to the relevant internal specialist forum
  • Develop and maintain links with all key agencies and service providers in the local community
  • Empower customers to ensure they receive the service and benefits they are entitled to
  • Undertake all administrative work and keep accurate and comprehensive tenant/ customer records to professional standards
  • Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
  • To adhere to Look Ahead's Policies and Procedures
  • To engage in learning and development activity to increase knowledge and skills
  • Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
Liaison with Other Agencies
  • To liaise with the referral agency to ensure that full information is given to enable a proper assessment to be made of future clients
  • To work collaboratively with staff from the Tower Hamlets Rehabilitation and Recovery Service in performing joint assessment to determine the appropriateness of referrals to the service
  • To advocate assertively to statutory and voluntary agencies to ensure that clients' needs are met
  • To maintain good relationships with all involved professionals and agencies
  • To maintain good liaison with the clients' immediate community and family
  • To build up and maintain contact with a full range of community workers
Housing Management
  • To explain the terms of the Tenancy Agreement and to ensure that clients understand all the services within the accommodation
  • If clients are moving into independent accommodation, to help make the transition and setting up of their new home
  • To take lead and responsibility in setting up ways of paying for rent, utilities, bills etc.
  • To provide advice and help on future housing needs
About You

We are looking for someone who is fundamentally calm and resilient, with a practical and logical mind and is naturally well organised. You will thrive on change and enjoy dynamic diverse environments. You will be confident with high levels of self-esteem, respectful, articulate and sensitive in style of communication, and essentially customer–focused. You will be motivated towards excellence and improvement of personal performance with a can do attitude.

What You'll Bring
  • At least an NVQ Level in Health & Social Care, or equivalent
  • An understanding of care-planning processes and Models of Care within mental health
  • Knowledge of group and individual therapy and an understanding of risk management
  • Experience in engaging vulnerable people social inclusion activities and/or resettlement (Health, education, employment, housing management, arts, advocacy, benefits advice etc)
  • Experience of supporting vulnerable people
About Us

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.


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