Key Account Manager

2 days ago

Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full time

Job Summary

Admiral Insurance Plc is seeking a highly skilled and experienced Key Account Manager to join our team. As a Key Account Manager, you will be responsible for managing a portfolio of internal accounts, facilitating seamless communication between internal teams and clients, and ensuring exceptional customer service.

Key Responsibilities

  • Manage a portfolio of internal accounts, fostering strong and lasting relationships with clients.
  • Collaborate with clients to ensure a deep understanding of their car finance goals and to provide ongoing support.
  • Maintain regular communication with clients through various channels, including phone calls, emails, and virtual meetings.
  • Address inquiries, resolve issues, and proactively provide updates on account status and relevant industry information.
  • Act as a liaison between clients and internal departments, ensuring clear communication and the seamless execution of client requests.
  • Collaborate with cross-functional teams, including sales, underwriting, and customer service, to deliver timely and accurate solutions to clients.
  • Analyze client challenges and provide effective problem-solving strategies that align with company policies and industry best practices.
  • Escalate complex issues to appropriate departments and follow up on resolutions to ensure client satisfaction.
  • Identify opportunities to expand the scope of services provided to clients, presenting appropriate solutions and upsell opportunities.
  • Proactively monitor account health and engage in initiatives to enhance client retention and loyalty.

Requirements

  • Excellent sales skills and ability to deliver results.
  • Great communicator, with a charismatic vision for all things motor.
  • Strong stakeholder management skills.
  • Challenge the status quo.
  • Analytical mindset.
  • Ability to learn and develop in yourself.
  • Familiar with BB distribution channels.
  • Preferable experience within the Motor Finance industry.
  • Sound analytical skillset.
  • Experience/good knowledge of: Sales methodology Changing landscape of the regulatory environment Digital innovation Electrification of the UK Car Park

What We Offer

  • Days holiday (including banks holidays) when you join us, and this will increase with length of service, up to a maximum of days (including banks holidays).
  • The option to buy or sell up to five days of annual leave in addition to your allocation.

Our Commitment to You

At Admiral Insurance Plc, we are committed to being a diverse and inclusive workplace. We are proud to be an equal opportunities employer and do not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

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