Lead Facilities Operations Manager

4 weeks ago

London, Greater London, United Kingdom JLL Full time

JLL empowers you to shape a brighter way .

Our team at JLL and JLL Technologies is at the forefront of transforming the real estate landscape for a better future by integrating top-tier services, advisory expertise, and innovative technology for our clients. We are dedicated to attracting the most skilled and talented individuals, providing them with the resources to flourish, cultivate meaningful careers, and find a sense of belonging. Whether you possess extensive experience in commercial real estate, technical trades, or technology, or you seek to leverage your relevant skills in a new sector, consider joining our team as we work together to create a brighter path ahead.

Senior Facilities Manager

Position Overview

We are excited to present an opportunity for a seasoned and client-oriented Senior Facilities Manager to join our team, working closely with one of our major clients. The Senior Facilities Manager will be responsible for overseeing daily facilities management operations at the client's premises, collaborating with a team across multiple locations to ensure the successful delivery of the JLL Integrated Facilities Management contract. This role entails ensuring client and tenant satisfaction, managing service delivery, overseeing both hard and soft services, supporting project initiatives, financial oversight, and leading the JLL team effectively.

Key Responsibilities

  • Foster a high level of satisfaction among client users by promptly addressing their service needs.
  • Exhibit leadership qualities, providing direction and mentoring to the JLL team on-site to enhance engagement and excellence in service delivery.
  • Manage Planned Preventative Maintenance (PPM) schedules, task systems, Environmental Health and Safety (EHS), and quality compliance.
  • Ensure adherence to JLL and client best practices, policies, and procedures, including statutory compliance and quality standards.
  • Serve as the primary contact for all facilities, project, fit-out, and crisis management activities on-site, ensuring timely solutions and the identification and resolution of potential challenges.
  • Cultivate strong working relationships with client key stakeholders, landlords, managing agents, and all FM vendors to ensure alignment with the client culture and deliver high-quality service.
  • Monitor PPM schedules, Operations & Maintenance manuals, warranties, task systems, and asset lifecycle registers.
  • Oversee health and safety during events, including contractor supervision, review of health and safety documentation, and collaboration with the Health & Safety Manager.
  • Ensure that office cleanliness and housekeeping are maintained to the highest standards, with soft services delivered efficiently and with a customer-focused approach.

Qualifications and Skills Required:

  • Proven experience in managing comprehensive facilities management services, with a preference for project management experience.
  • Demonstrated ability to manage supply partners effectively.
  • Strong relationship-building skills with clients.
  • Experience in financial management and budgeting, with a focus on identifying cost-saving opportunities.
  • Proficiency in Microsoft Office Suite (Excel, Word, and Outlook).
  • Excellent communication skills, including presentation and negotiation abilities.
  • Capacity to manage multiple projects and priorities simultaneously.
  • Ability to network across all organizational levels.
  • Flexibility and adaptability to evolving business needs are essential for this role.
  • Initiative, confidence, and professionalism in all interactions.
  • Experience in delivering integrated facilities management contracts on client sites.
  • Degree qualified, preferably in property management, facilities operations, or engineering.
  • Strong time management skills, with the ability to work effectively in a fast-paced environment.
  • Proficient in written and verbal English communication.

What You Can Expect from Us

You will join an entrepreneurial and inclusive culture where collaboration is key—working together across teams and globally to achieve outstanding results.

Our Total Rewards program reflects our commitment to supporting your career ambitions, recognition, well-being, benefits, and compensation.

Join us to develop your strengths and enjoy a fulfilling career filled with diverse experiences. Keep your ambitions in sight and envision where JLL can take you...

Location:

On-site – London, GBR

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table.

JLL Privacy Notice

Jones Lang LaSalle (JLL), along with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL's recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and retain it only as long as necessary for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details, please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

  • Commercial Lead

    7 days ago

    London, Greater London, United Kingdom VINCI Facilities Full time

    Job OverviewWe are seeking a highly experienced Senior Commercial Manager to join our team at VINCI Facilities. As a key member of our FM commercial team, you will be responsible for managing our multi-year Defence contract covering London & the South East.Key ResponsibilitiesLead a senior team in managing our Core Delivery (high volume maintenance and...

  • Facilities Operations Coordinator

    6 days ago

    London, Greater London, United Kingdom Pareto Facilities Management Full time

    About the RolePareto Facilities Management is seeking a highly organized and detail-oriented Facilities Operations Coordinator to join our team. As a key member of our client services team, you will be responsible for coordinating various aspects of facility operations, ensuring smooth communication between clients and our facilities management team, and...

  • Facilities Management Estimation Lead

    4 weeks ago

    London, Greater London, United Kingdom Pareto Facilities Management Full time

    Job Title : Estimating Manager, Facilities Management Salary : up to £60k DOELocation : Home Based - Travel when requiredHours: 08:00-17:00Overview:Pareto Facilities Management is seeking a seasoned Estimating Manager to oversee and prepare FM tender submissions as part of our strategic growth initiative. This is an exceptional opportunity to join a leading...

  • Facilities Management Estimation Lead

    4 weeks ago

    London, Greater London, United Kingdom Pareto Facilities Management Full time

    Job Title : Estimating Manager, Facilities Management Salary : up to £60k DOELocation : Home Based - Travel when requiredHours: 08:00-17:00Overview:Pareto Facilities Management is seeking a seasoned Estimating Manager to oversee and provide quotations for FM tenders, aligning with our strategic growth objectives.This is an exciting opportunity to join one...

  • Facilities Management Estimation Lead

    4 weeks ago

    London, Greater London, United Kingdom Pareto Facilities Management Full time

    Job Title : Estimating Manager, Facilities Management Salary : up to £60k DOELocation : Home Based - Travel when requiredHours: 08:00-17:00Overview:Pareto Facilities Management is seeking a seasoned Estimating Manager to oversee and provide quotations for FM tenders, aligning with our strategic growth objectives.This is an exciting opportunity to join one...

  • Facilities Operations Engineer

    4 weeks ago

    London, Greater London, United Kingdom Pareto Facilities Management Full time

    Facilities Operations SupervisorPareto Facilities Management is in search of a Facilities Operations Supervisor. In this pivotal role, you will be tasked with managing all compliance preventive maintenance schedules, responding to urgent situations, and ensuring the safety and efficiency of operations across various sites. Your responsibilities will include...

  • Assistant Director of Facilities Operations

    5 days ago

    London, Greater London, United Kingdom Thorn Baker Facilities Maintenance Full time

    Job Summary:Thorn Baker Facilities Maintenance is seeking a highly skilled and experienced Facilities Management Professional to cover a temporary Assistant Facilities Manager role.About the Role:We are looking for a seasoned professional with a strong background in facilities management to join our team on a temporary basis. The ideal candidate will have...

  • Assistant Director of Facilities Operations

    6 days ago

    London, Greater London, United Kingdom Thorn Baker Facilities Maintenance Full time

    Job Summary:Thorn Baker Facilities Maintenance is seeking a highly skilled and experienced Facilities Management Professional to cover a temporary Assistant Facilities Manager role.About the Role:We are looking for a seasoned professional with a strong background in facilities management to join our team on a temporary basis. The ideal candidate will have...

  • Lead Facilities Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom CHL Head Office Full time

    CHL Head Office is seeking a highly experienced Lead Facilities Operations Manager to oversee its diverse portfolio, which includes commercial and residential properties. The commercial assets encompass various sectors such as retail, shopping centers, leisure facilities, and office spaces. The residential segment consists of several significant blocks,...

  • Facilities Management Coordinator

    2 days ago

    London, Greater London, United Kingdom Pareto Facilities Management Full time

    About the RolePareto Facilities Management is seeking a highly organized and detail-oriented Facilities Management Coordinator to join our team. As a key member of our facilities management team, you will be responsible for coordinating various aspects of facility operations, ensuring smooth communication between clients, subcontractors, and our facilities...

  • Facilities Management Coordinator

    2 days ago

    London, Greater London, United Kingdom Pareto Facilities Management Full time

    About the RolePareto Facilities Management is seeking a highly organized and detail-oriented Facilities Management Coordinator to join our team. As a key member of our facilities management team, you will be responsible for coordinating various aspects of facility operations, ensuring smooth communication between clients, subcontractors, and our facilities...

  • Lead Facilities Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom PropRec Search Full time

    PropRec Search is in search of a committed Lead Facilities Operations Manager to become an integral part of our esteemed team. In this pivotal role, you will be responsible for managing the upkeep and functionality of the facility, ensuring a secure, compliant, and efficient atmosphere for all users. Key Responsibilities: Perform routine evaluations of...

  • Facilities Manager

    24 hours ago

    London, Greater London, United Kingdom Ballymore Full time

    Job Summary We are seeking a highly skilled Facilities Manager to join our team at Ballymore. As a key member of our facilities management team, you will be responsible for the day-to-day management of our hard services and critical infrastructure. Key Responsibilities Manage and coordinate the activities of contractors, consultants, and service...

  • Facilities Manager

    1 day ago

    London, Greater London, United Kingdom Ballymore Full time

    Job Summary We are seeking a highly skilled Facilities Manager to join our team at Ballymore. As a key member of our facilities management team, you will be responsible for the day-to-day management of our hard services and critical infrastructure. Key Responsibilities Manage and coordinate the activities of contractors, consultants, and service...

  • Facilities Manager

    24 hours ago

    London, Greater London, United Kingdom JLL Full time

    Job SummaryThe Facilities Manager - Operations Lead will be responsible for leading all aspects of operational contract delivery, including support for the onsite team in terms of the day-to-day operations and integrated management of all hard and soft services, financial management, and customer service delivery on their site.Key ResponsibilitiesLead and...

  • Facilities Manager

    1 day ago

    London, Greater London, United Kingdom JLL Full time

    Job SummaryThe Facilities Manager - Operations Lead will be responsible for leading all aspects of operational contract delivery, including support for the onsite team in terms of the day-to-day operations and integrated management of all hard and soft services, financial management, and customer service delivery on their site.Key ResponsibilitiesLead and...

  • Lead Facilities Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom CHL Head Office Full time

    CHL Head Office is seeking a seasoned Facilities Operations Manager to oversee its diverse commercial and residential property portfolio. This role encompasses a variety of sectors, including retail, leisure, and office spaces, as well as a significant residential component comprising multiple apartment blocks.This position offers a unique opportunity to...

  • Facilities Operations Lead

    7 days ago

    London, Greater London, United Kingdom ISS Facility Services Full time

    Job Summary:ISS Facility Services is seeking a highly skilled Service Delivery Lead to play a pivotal role in helping us become the world's greatest service organisation.About the Role:As a Service Delivery Lead, you will work closely with our clients and ISS colleagues to ensure the successful delivery of services to our clients' corporate office...

  • Facilities Operations Lead

    5 days ago

    London, Greater London, United Kingdom ISS Facility Services Full time

    Job Summary:ISS Facility Services is seeking a highly skilled Service Delivery Lead to play a pivotal role in helping us become the world's greatest service organisation.About the Role:As a Service Delivery Lead, you will work closely with our clients and ISS colleagues to ensure the successful delivery of services to our clients' corporate office...

  • Facilities Manager

    6 days ago

    London, Greater London, United Kingdom UNIVERSITY OF THE ARTS LONDON Full time

    Job SummaryThe University of the Arts London is seeking a highly skilled Facilities Manager to lead a team of Facilities Assistants and manage contracted service partners to maintain a secure and well-maintained campus environment.Key ResponsibilitiesImplement and manage facilities management service strategies to ensure a safe and efficient campus...