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Deputy Manager
2 months ago
About Us
The Rose & Crown is a renowned hospitality establishment, renowned for its exceptional customer service and warm atmosphere. As a Deputy Manager, you will be part of a dynamic team that strives to deliver an unparalleled experience to our patrons.
Job Summary
We are seeking a highly motivated and experienced Deputy Manager to lead our team in providing exceptional customer service and ensuring the smooth operation of our establishment. As a Deputy Manager, you will be responsible for supervising a team of staff, managing daily operations, and maintaining high standards of customer service.
Key Responsibilities
- Supervise and manage a team of staff to ensure excellent customer service and high standards of performance.
- Manage daily operations, including inventory management, staff scheduling, and cash handling.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with the management team to achieve business objectives and goals.
- Ensure compliance with health and safety regulations and company policies.
What We Offer
As a Deputy Manager at the Rose & Crown, you will enjoy a range of benefits, including:
- Access to our career development program, including training and development courses.
- Free meals and discounts in our establishment.
- Possible live-in accommodation.
- 28 days' holiday per year.
- 20% discount in all Young's pubs and hotels.
- Share Save Scheme and Company Pension Scheme.
Requirements
To be successful as a Deputy Manager at the Rose & Crown, you will need:
- A proven track record of supervising and managing a team in a hospitality environment.
- Excellent customer service skills and a passion for delivering exceptional customer experiences.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
- Knowledge of hospitality operations, including inventory management and cash handling.
What We Look for in a Deputy Manager
We are looking for a Deputy Manager who is:
- Motivated and enthusiastic about delivering exceptional customer service.
- Proactive and able to take initiative in resolving issues and improving processes.
- Committed to their career in hospitality and eager to develop their skills and knowledge.
- Able to work effectively in a team and build strong relationships with colleagues and customers.
