Technical Support Specialist

6 days ago


Gloucester, Gloucestershire, United Kingdom i2i Recruitment Consultancy Full time
Technical Support Engineer Opportunity

Our client, an international provider of advanced Telecommunications solutions, is seeking two Technical Support Engineers to join their growing team. As a Technical Support Engineer, you will be responsible for providing exceptional customer support via face-to-face, phone, and email interactions.

Key Responsibilities
  • Support customers with technical issues related to PDH/SDH, GPON, Cellular/Wireless, and LTE technologies.
  • Utilize test equipment, including optical power meters and light sources, BERTs, cellular scanners, and mustimeters, to diagnose and resolve technical issues.
  • Develop and implement effective fault-finding methodologies to ensure timely resolution of customer issues.
  • Collaborate with remote management platforms to provide seamless support to customers.
  • Stay up-to-date with the latest Telecommunications technologies and courses/qualifications to enhance technical expertise.
Requirements
  • Excellent communication and interpersonal skills to engage with customers and suppliers.
  • Ability to work independently or as part of a team to achieve goals and objectives.
  • Strong work ethic with the ability to work under pressure and meet deadlines.
What We Offer
  • Attractive commission package to recognize and reward outstanding performance.
  • Company vehicle and laptop to support remote work and customer interactions.
  • Mobile phone and supportive work culture to ensure seamless communication and collaboration.
  • Progressive opportunities for career growth and development.


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