Duty Manager

2 weeks ago

Horley, Surrey, United Kingdom SSP Group Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at SSP Group. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our retail units, providing exceptional customer service, and leading a team of colleagues to achieve our business objectives.

Key Responsibilities
  • Lead by example, demonstrating a commitment to delivering exceptional customer service and ensuring a clean, welcoming atmosphere in our retail units.
  • Guide and support your colleagues, maintaining a safe working and dining environment, and being the go-to person for day-to-day queries.
  • Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence, and adhering to guidelines and procedures.
  • Focus on operational efficiency, staying informed about unit performance, championing improvements, and simplifying operations.
  • Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity, and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
Requirements
  • At least 1 year of experience working as a supervisor in a hospitality or retail role.
  • Proven track record of delivering exceptional customer service and leading a team to achieve business objectives.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Ability to work flexibly, including evenings, weekends, and bank holidays.
  • Knowledge of retail operations, including inventory management, cash handling, and customer service.
What We Offer
  • Competitive pay rates and benefits package.
  • Opportunities for career development and progression within the company.
  • Free meal and parking while on shifts.
  • Employee discounts on various SSP brands and franchises across the UK.
  • Friends and Family App, offering 20% discount across our Catering, Whistlestop, and Urban Express units.
  • Access to award-winning training, apprenticeships, and development programs.
  • Health and wellbeing support, including Retail Trust, flexible working, and comprehensive family-friendly leave.
  • Culture of diversity and inclusion, with various networks to support employees, such as LGBTQ+, Women's Network, Neurodiversity, and Disability.

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