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Duty Manager

2 months ago

Horley, Surrey, United Kingdom whitbread Full time

Job Summary:

We are seeking a highly organized and people-focused Duty Manager to join our team at Premier Inn in Crawley. As a key member of our leadership team, you will be responsible for ensuring a seamless and welcoming experience for our guests.

Key Responsibilities:

  • Manage a winning partnership between our leadership and housekeeping teams to deliver exceptional hotel experiences.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Lead by example, demonstrating a strong work ethic and commitment to excellence.
  • Collaborate with colleagues to achieve business objectives and drive revenue growth.
  • Provide exceptional customer service, responding to guest concerns and resolving issues promptly.

What We Offer:

  • A competitive salary and benefits package, including a Whitbread Benefits card offering discounts on Premier Inn rooms and meals.
  • A clear career path within our business, with opportunities for professional growth and development.
  • A supportive and inclusive work environment, committed to diversity and equality.
  • A comprehensive training program, including on-the-job training and coaching.
  • A fun and dynamic work environment, with a focus on teamwork and collaboration.

About Us:

Whitbread is a leading hospitality company, operating a portfolio of popular brands including Premier Inn and Costa Coffee. We are committed to delivering exceptional customer experiences and driving business growth through innovation and excellence.