Customer Service Director

2 weeks ago


Horley, Surrey, United Kingdom World Duty Free - WDF Full time

Lead the Way in Retail Excellence

World Duty Free - WDF is seeking a highly skilled and experienced Customer Service Director to lead our retail team at Gatwick Airport.

About the Role:

  • As a key member of our leadership team, you will be responsible for inspiring and leading the team to deliver exceptional customer service and sales results.
  • You will coach and develop the team to achieve sales targets, while collaborating with peers and other leaders for seamless operations.
  • Maximizing department and category performance will be a key focus, as well as implementing strategies to enhance customer satisfaction and loyalty.

Requirements:

  • Proven track record in managing a team within a retail customer service and sales environment.
  • Exceptional interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Strong customer focus, with a passion for delivering exceptional customer experiences.
  • Self-motivated, passionate, and enthusiastic, with a drive to succeed in a fast-paced retail environment.
  • Excellent organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects.

About World Duty Free:

At World Duty Free, we believe in treating our employees with respect, engaging them in their jobs, helping them grow their skills, and providing fair recognition and reward.

We offer comprehensive training and support for our retail managers, and are committed to helping our employees succeed in their careers.



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