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Customer Service Representative

2 months ago

Horley, Surrey, United Kingdom World Duty Free - WDF Full time
About the Role

As a Customer Service Representative at World Duty Free - WDF, you will play a vital role in delivering an exceptional customer experience, building rapport with our customers, and providing them with an enjoyable journey. You will be responsible for:

  • Delivering world-class service to every customer, ensuring their needs are met and exceeded.
  • Maximizing sales opportunities by utilizing your knowledge of products and promotions, and providing personalized recommendations.
  • Demonstrating positive personal behaviors and a can-do attitude, working independently or as part of a team to achieve operational standards across the store.
Key Responsibilities

Some of your key responsibilities will include:

  • Providing individualized service experiences for every customer, ensuring their needs are met and exceeded.
  • Maximizing sales opportunities by utilizing your knowledge of products and promotions, and providing personalized recommendations.
  • Working independently or as part of a team to achieve operational standards across the store.
Requirements

To be successful in this role, you will need:

  • Passion for working in a team environment.
  • Flexibility to adapt to a fast-paced environment.
  • Good communication skills.
  • Self-motivation, enthusiasm, and professionalism.
What We Offer

As a Customer Service Representative at World Duty Free - WDF, you will receive:

  • A comprehensive induction and training program to ensure your success in the role.
  • A competitive hourly rate, plus excellent benefits, including a company bonus scheme, employee assistance program, discounts on products, travel discounts, and free parking.
About Us

At World Duty Free - WDF, we are committed to providing our customers with an exceptional shopping experience. We believe in treating our employees with respect, engaging them in their job, and providing opportunities for growth and development. We are a dynamic and fast-paced organization, and we are looking for talented individuals who share our values and are passionate about delivering world-class service.