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Customer Service Representative

2 months ago

Horley, Surrey, United Kingdom World Duty Free - WDF Full time
{"title": "Customer Service Representative", "content": "

At World Duty Free, we're looking for a skilled Customer Service Representative to join our team at Gatwick Airport. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, building rapport with customers, and providing them with an enjoyable journey. You will work independently or as part of a team to achieve operational standards across the store.

Key responsibilities include:

  • Delivering individualized world-class service experiences for every customer
  • Maximizing sales opportunities using world-class service skills and knowledge of products and promotions
  • Demonstrating positive personal behaviors and a can-do attitude
  • Working independently or as part of a team to achieve operational standards across the store

As a Customer Service Representative, you will have the opportunity to work with a fantastic team of experienced colleagues who will support your learning and encourage your growth and career development. You will also receive a full induction and comprehensive training to ensure the best start for you and your new role.

In addition, as a Customer Service Representative, your benefits will include:

  • Company bonus scheme
  • Employee Assistance program – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us
  • Discounts on products for our staff, family, and friends
  • Travel discounts
  • Free parking

We know that to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward.

", "lang_code": "en-US"}