Customer Service Representative

1 week ago


Horley, Surrey, United Kingdom Premier Work Support Full time

Premier Work Support is seeking experienced professionals to fill Customer Service Host positions at North and South Terminals. This is a temporary opportunity with potential for permanent employment for the right candidates.

As a Customer Service Host, you will be working in various lounges at Gatwick Airport, joining a friendly, professional, and dedicated team. The ideal candidate will have experience in customer-facing roles, hospitality, or retail sectors.

Key Responsibilities:

  • Ensure the lounge is presentable at all times by providing professional cleaning services.
  • Work at the reception desk, taking bookings and orders.
  • Provide exceptional customer service.
  • Replenish stock in the lounge and behind the scenes.
  • Meet and greet passengers.
  • Comply with client Standard Operating Procedures (SOP's).
  • Maintain the highest standards of safety and security at all times.
  • Work on the bar, reception, and assist with closing down the lounge.

Working Hours:

Full-time hours on a rotational shift pattern of 4 on 2 off (2 early and 2 late shifts, with 2 days off).

Shift Details:

  • Early shift: 03:30 - 13:00
  • Late shift: 12:30 - 22:00

Benefits:

  • Full training provided
  • Overtime opportunities
  • 28 days paid holiday entitlement
  • Free uniform provided
  • Free meals on shift
  • Discounts to retailers at Gatwick Airport
  • Discounts on rail services to and from the airport
  • Strong career progression
  • Access to the lounge when on holiday

Requirements:

  • A full 5-year checkable employment/education history
  • No unspent criminal convictions
  • Valid photo ID
  • Residency within a 40-minute commuting distance to Gatwick Airport

Premier Work Support is committed to providing a supportive and inclusive work environment. If you have the skills and experience required for this role, please submit your application.



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