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Customer Service Representatives

2 months ago

Horley, Surrey, United Kingdom Red Sky Personnel Full time

**Job Summary**

Red Sky Personnel is seeking highly skilled and dedicated individuals to join our team as Customer Care Agents at Gatwick Airport. As a member of our Passengers with Reduced Mobility (PRM) Team, you will play a vital role in ensuring the smooth transfer of PRM or those needing assistance from the aircraft to the terminal building or from the terminal building to the aircraft.

**Key Responsibilities**

  • Maintain the highest standards of personal hygiene and appearance in accordance with our Uniforms Standards Policy.
  • Stay up-to-date with daily briefs and operational/terminal changes.
  • Assist special assistance passengers through the terminal to and from the aircraft door and assist with the transfer into their seat or wheelchair using safe manual handling techniques.
  • Perform Customer Care Agent (CCA) duties as directed by Operations Control.
  • Escort arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy (if you have a valid driving license and have received relevant training, you are expected to operate a buggy).

**Requirements**

  • Previous airline/airport experience.
  • Basic IT skills.

**What We Offer**

  • Opportunity to work in the exciting aviation industry.
  • Competitive hourly rate of £13.69.
  • Paid weekly every Friday.
  • Chance to work until October with potential to be kept on or move to a new role within the airport.