Customer Service Representative

6 days ago


Horley, Surrey, United Kingdom Reed Full time

Job Summary:

We are seeking a highly skilled and experienced Freight Forwarding Specialist to join our team at Reed. As a key member of our logistics team, you will be responsible for ensuring the smooth and efficient movement of goods from import to export.

Key Responsibilities:

  • Customs Procedures: Complete customs procedures with total accuracy, ensuring deadlines are met both internally and those defined by customs.
  • Documentation Management: Ensure documentation is up-to-date and accurate, facilitating seamless communication with stakeholders.
  • Stakeholder Liaison: Liaise with UK importers, shippers, and overseas partners to arrange collections and deliveries.
  • Process Improvement: Share knowledge within the team and continually improve processes to enhance business performance.
  • Financial Management: Accurately complete customs paperwork, shipping documents, and manage daily financials, including costings and invoices.
  • Security and Compliance: Adhere to Aviation Security and company security procedures.
  • Team Support: Cross-train to support other team members and contribute to a collaborative work environment.

Requirements:

  • Previous freight forwarding experience working within importing (80%) and exporting (20%)
  • Knowledge of UK Customs, HAWB's, Home Use/T1's, NCTS, incoterms, and freight rate calculations
  • Strong communication and problem-solving skills
  • Ability to work accurately and efficiently under pressure


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