Customer Service Director

6 days ago


Horley, Surrey, United Kingdom REISS Full time

About Reiss

Reiss is a leading luxury fashion brand with a strong presence in the global market. Our commitment to quality, sustainability, and timeless elegance has earned us a reputation as a premium retailer.

Our Retail Team

Our retail team is the face of Reiss, providing exceptional customer service and creating a memorable shopping experience for our customers. As a Sales Manager, you will play a crucial role in driving sales, motivating the team, and maintaining a safe and efficient store environment.

Key Responsibilities

  • Deliver a premium customer service experience that exceeds customer expectations
  • Act as a role model, inspiring and guiding the team with dedication, integrity, and genuine warmth
  • Drive sales by monitoring team KPIs and leading by example with exceptional service
  • Work with the store leadership team to ensure clarity of business plan is cascaded throughout the team
  • Provide in-depth knowledge of our brand and products to customers and the team
  • Actively engage and undertake duties that support store operations
  • Deliver team briefs and contribute to team meetings
  • Support store management in assisting with team development

What We Offer

  • Business wear allowance
  • Employee discount up to 75%
  • Sales and service bonus scheme
  • Refer a friend bonus scheme
  • Long Service bonus scheme
  • Contributory pension scheme
  • Structured training and development programs
  • Employee Assistance Programmes: Retail Trust and Life Works
  • 25 days of holiday
  • And many more


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