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Duty Manager

2 months ago

Horley, Surrey, United Kingdom GLL Full time

About the Role:

We are seeking a highly motivated and experienced Duty Manager to join our team at Horley Leisure Centre. As a Duty Manager, you will be responsible for the day-to-day operations of the centre, ensuring that all facilities and services are provided to a high standard.

Key Responsibilities:

  • Manage the centre's operations, including supervising staff, managing facilities, and ensuring compliance with health and safety regulations.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and control centre budgets, ensuring that financial targets are met.
  • Collaborate with other departments to ensure seamless delivery of services.
  • Provide excellent customer service, responding to customer queries and concerns in a professional and courteous manner.
  • Ensure that all staff are properly trained and equipped to perform their duties.
  • Conduct regular audits to ensure that all facilities and services meet the required standards.
  • Develop and implement plans to improve the centre's reputation and brand.
  • Manage and maintain accurate records and reports, as required.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • Access to training and development programs.
  • A chance to work with a leading leisure provider.

About GLL:

GLL is a charitable social enterprise owned by its staff. We are committed to providing high-quality leisure services to our customers, while also promoting health and wellbeing in our communities. We offer a range of benefits to our employees, including a pension scheme, discounted gym membership, and access to training and development programs.