Duty Manager

2 weeks ago


Horley, Surrey, United Kingdom SSP Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at SSP. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our retail units, providing exceptional customer service, and leading a team of colleagues to deliver outstanding results.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, ensuring that all customers receive a warm and welcoming experience.
  • Team Leadership: Lead and motivate a team of colleagues, providing guidance and support to ensure they have the skills and knowledge to deliver outstanding results.
  • Operational Efficiency: Oversee the day-to-day operations of the unit, ensuring that all tasks are completed efficiently and effectively.
  • Quality Control: Monitor and maintain high standards of quality, ensuring that all products and services meet the required standards.
  • Communication: Communicate effectively with colleagues, management, and customers, ensuring that all needs are met and expectations are exceeded.
Requirements
  • Experience: At least 1 year of experience working as a supervisor in a hospitality or retail role.
  • Skills: Excellent customer service skills, leadership skills, and ability to work under pressure.
  • Education: Relevant qualifications or experience in a related field.
What We Offer
  • Competitive Pay: Competitive pay rates and benefits package.
  • Opportunities for Growth: Opportunities for career growth and development within the company.
  • Supportive Team: A supportive and collaborative team environment.
  • Employee Discounts: Employee discounts on products and services.


  • Horley, Surrey, United Kingdom World Duty Free - WDF Full time

    Stock Management Associate | Back of House Retail SupportLocation - GatwickCompensation - Competitive hourly wageIncentives - Exceptional benefits including complimentary parking, bonus structure, wellbeing assistance (EAP), employee discounts, travel perks, life insurance, pension scheme, and health cash plan (dental, optical, medical, and fitness...

  • Duty Manager

    4 days ago


    Horley, Surrey, United Kingdom SSP Group Full time

    Job DescriptionJob Title: Night Shift Duty ManagerJob Summary: We are seeking a highly skilled and experienced Night Shift Duty Manager to join our team at SSP Group. As a Night Shift Duty Manager, you will be responsible for leading a team of staff to deliver exceptional customer service and operational excellence in a fast-paced retail environment.Key...

  • Duty Manager

    6 days ago


    Horley, Surrey, United Kingdom SSP Group Full time

    Job DescriptionJob Title: Night Shift Duty ManagerJob Summary: We are seeking a highly skilled and experienced Night Shift Duty Manager to join our team at SSP Group. As a Night Shift Duty Manager, you will be responsible for leading a team of staff to deliver exceptional customer service and operational excellence in a fast-paced retail environment.Key...


  • Horley, Surrey, United Kingdom World Duty Free - WDF Full time

    Lead the Way in Retail ExcellenceWorld Duty Free - WDF is seeking a highly skilled and experienced Customer Service Director to lead our retail team at Gatwick Airport.About the Role:As a key member of our leadership team, you will be responsible for inspiring and leading the team to deliver exceptional customer service and sales results.You will coach and...

  • Duty Manager

    2 days ago


    Horley, Surrey, United Kingdom GLL Full time

    About the Role:We are seeking a highly motivated and experienced Duty Manager to join our team at Horley Leisure Centre. As a Duty Manager, you will be responsible for the day-to-day operations of the centre, ensuring that all facilities and services are provided to a high standard.Key Responsibilities:Manage the centre's operations, including supervising...

  • Duty Manager

    2 days ago


    Horley, Surrey, United Kingdom GLL Full time

    About the Role:We are seeking a highly motivated and experienced Duty Manager to join our team at Horley Leisure Centre. As a Duty Manager, you will be responsible for the day-to-day operations of the centre, ensuring that all facilities and services are provided to a high standard.Key Responsibilities:Manage the centre's operations, including supervising...


  • Horley, Surrey, United Kingdom World Duty Free - WDF Full time

    Job DescriptionJob Title: Customer Service DirectorCompany: World Duty Free - WDFLocation: Gatwick AirportJob Type: Full-timeContract: 38.5 hours per week, permanentSalary: Annual salary with a 12% Management BonusBenefits:Fantastic perks, including free parking, staff and travel discountsComprehensive wellbeing support, Employee Assistance Programme (EAP),...


  • Horley, Surrey, United Kingdom World Duty Free - WDF Full time

    Job DescriptionJob Title: Customer Service DirectorCompany: World Duty Free - WDFLocation: Gatwick AirportJob Type: Full-timeContract: 38.5 hours per week, permanentSalary: Annual salary with a 12% Management BonusBenefits:Fantastic perks, including free parking, staff and travel discountsComprehensive wellbeing support, Employee Assistance Programme (EAP),...

  • Duty Manager

    5 days ago


    Horley, Surrey, United Kingdom SSP Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at SSP. As a Duty Manager, you will be responsible for leading a team of customer-facing staff and ensuring that our customers receive an exceptional experience.Key ResponsibilitiesLead a team of customer-facing staff to deliver exceptional customer serviceEnsure that...


  • Horley, Surrey, United Kingdom World Duty Free - WDF Full time

    Job SummaryWorld Duty Free - WDF is seeking a highly organized and detail-oriented Replenishment Assistant to join our team. As a Replenishment Assistant, you will play a critical role in ensuring the smooth operation of our stockroom and shop floor.Key ResponsibilitiesReceive and process high volumes of deliveries, including unpacking pallets and allocating...


  • Horley, Surrey, United Kingdom World Duty Free - WDF Full time

    Job SummaryWorld Duty Free - WDF is seeking a highly organized and detail-oriented Replenishment Assistant to join our team. As a Replenishment Assistant, you will play a critical role in ensuring the smooth operation of our warehouse and stockroom.Key ResponsibilitiesReceive and process high volumes of deliveries, including unpacking pallets and allocating...


  • Horley, Surrey, United Kingdom World Duty Free - WDF Full time

    Job SummaryWorld Duty Free - WDF is seeking a highly organized and detail-oriented Replenishment Assistant to join our team. As a Replenishment Assistant, you will play a critical role in ensuring the smooth operation of our warehouse and stockroom.Key ResponsibilitiesReceive and process high volumes of deliveries, including unpacking pallets and allocating...


  • Horley, Surrey, United Kingdom World Duty Free - WDF Full time

    Job SummaryWorld Duty Free - WDF is seeking a highly organized and detail-oriented Replenishment Assistant to join our team. As a Replenishment Assistant, you will play a critical role in ensuring the smooth operation of our stockroom and shop floor.Key ResponsibilitiesReceive and process high volumes of deliveries, including unpacking pallets and allocating...

  • Duty Manager

    1 day ago


    Horley, Surrey, United Kingdom whitbread Full time

    Job Summary:We are seeking a highly organized and people-focused Duty Manager to join our team at Premier Inn in Crawley. As a key member of our leadership team, you will be responsible for ensuring a seamless and welcoming experience for our guests.Key Responsibilities:Manage a winning partnership between our leadership and housekeeping teams to deliver...

  • Duty Manager

    1 day ago


    Horley, Surrey, United Kingdom whitbread Full time

    Job Summary:We are seeking a highly organized and people-focused Duty Manager to join our team at Premier Inn in Crawley. As a key member of our leadership team, you will be responsible for ensuring a seamless and welcoming experience for our guests.Key Responsibilities:Manage a winning partnership between our leadership and housekeeping teams to deliver...

  • Duty Manager

    2 weeks ago


    Horley, Surrey, United Kingdom SSP Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at SSP. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our units.Key ResponsibilitiesLead by example and maintain a clean, welcoming atmosphere that exceeds customer...

  • Duty Manager

    10 hours ago


    Horley, Surrey, United Kingdom SSP Group Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at SSP Group. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our retail units, providing exceptional customer service, and leading a team of colleagues to deliver outstanding results.Key...

  • Duty Manager

    8 hours ago


    Horley, Surrey, United Kingdom SSP Group Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at SSP Group. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our retail units, providing exceptional customer service, and leading a team of colleagues to deliver outstanding results.Key...

  • Duty Manager

    2 weeks ago


    Horley, Surrey, United Kingdom SSP Group Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at SSP Group. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our retail units, providing exceptional customer service, and leading a team of colleagues to achieve our business objectives.Key...


  • Horley, Surrey, United Kingdom SSP Group Full time

    Job DescriptionJob Title: Night Shift Duty ManagerJob Summary:We are seeking a highly skilled and experienced Night Shift Duty Manager to join our team at SSP Group. As a Night Shift Duty Manager, you will be responsible for leading a team of staff during night shifts, ensuring the smooth operation of our food and beverage outlets, and providing exceptional...