Administrative Team Lead
2 days ago
University Hospital Southampton NHS Foundation Trust is seeking a highly motivated and proactive candidate to fill the role of Admin Team Leader within the TRC, part of the Respiratory department. The successful candidate will have a minimum of 1-2 years' experience working in a supervisory or management post, either within the NHS or with transferable skills outside the Trust.
Key Responsibilities- Develop and maintain strong relationships with the Patient Services Centre, Pathway Co-ordinators, Medical Secretaries, Ward Clerks, and other relevant admin, clinical, and management staff.
- Act as a subject matter expert for the areas and patient pathways covered, and the Trust-approved systems used by the team.
- Coordinate and implement administrative processes along the patient pathway to ensure efficient and smooth patient journeys, in accordance with targets and agreed timescales.
- Set expectations for customer service levels and ensure all staff understand and maintain these standards.
- Cascade and/or escalate details of any delays or bottlenecks within the administration/booking process that may affect the patient journey or delivery of clinical services.
- Ensure all patient administration is carried out in line with Trust policies and standard operating procedures.
The Admin team is based in the TRC on D level in the main hospital. This is a part-time role covering maternity leave for 1 year, with a fixed term contract. The ideal working hours would be 8-4, Monday to Wednesday and Friday.
What We OfferAs one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve your career aspirations. All non-clinical roles may involve a mixture of on-site and remote working. Specific details and flexible working options can be discussed as part of the interview process. UHS employees are entitled to a range of NHS discounts, a minimum of 35 days paid holiday (pro rata), and a generous pension scheme.
About SouthamptonSouthampton is an attractive place to live and work, situated on the south coast with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are nearby. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
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