Administrative Team Supervisor

3 weeks ago

Southampton, Southampton, United Kingdom University Hospital Southampton NHS Trust Full time

Job Overview

University Hospital Southampton NHS Foundation Trust is pleased to present an exceptional opportunity to join our team.

Important Note: This position is exclusively available to candidates from the Hampshire & Isle of Wight NHS system, which includes specific trusts and services within the region.

Below is a comprehensive outline of the role's responsibilities and expectations.

Primary Responsibilities

We are thrilled to offer a remarkable opportunity for an Administrative Team Supervisor who is dedicated to providing excellent customer service, is approachable, and has a positive attitude. This position will be based at Southampton General Hospital, where you will become a vital member of the Managed Care and DXA administrative team.

University Hospital Southampton is committed to providing outstanding training and development opportunities, ensuring you have the best possible pathway to achieve your career aspirations. The growth of our personnel is fundamental to delivering high-quality, safe, and effective healthcare. We provide a supportive environment for professional development.

Key Duties

  • Lead and manage a team of administrative staff.
  • Ensure the seamless operation of the patient journey by maintaining coordinated and efficient administrative processes tailored to individual patient needs.
  • Provide support for other Team Leaders to guarantee a consistent and effective administrative service at all times.

About Us

As one of the largest acute teaching Trusts in England, we offer numerous learning and development opportunities to help you reach your career goals.

This role is suitable for flexible working arrangements, combining both on-site and remote work. We are open to discussing flexible hours to accommodate your needs. Please feel free to discuss your requirements during the interview, and we will explore what is feasible for the role and service. Employees at UHS can access various NHS discounts, enjoy a minimum of 35 days of paid leave (pro rata), and benefit from a generous pension scheme.

Southampton is a desirable location for both living and working, situated on the south coast, with an international airport and direct train services to London. The New Forest National Park and the stunning beaches of the Jurassic coast are also nearby. The city boasts living costs approximately 20% lower than London, along with 14 schools rated outstanding by Ofsted.

Role Requirements

What We Seek

  • At least 1 year of management or supervisory experience.
  • Strong ability to prioritize tasks and manage deadlines effectively.
  • Flexible and adaptable to meet the varying demands of the role.
  • Proficient in Microsoft Office applications (including Word and Excel).
  • Previous experience in clerical or administrative roles.
  • Experience collaborating with multidisciplinary teams.

For further details regarding the general duties of the role, please refer to the job description and person specification.

Person Specification

Qualifications, Knowledge, and Experience

Essential

  • NVQ Level 4 or equivalent experience with a solid understanding of various administrative procedures, including non-routine tasks.
  • Educated to GCSE (or equivalent) level, with a pass in English and Maths.
  • Experience in administration within a customer-focused environment.
  • Proven ability to handle non-routine and complex issues, including progress tracking and resource allocation.
  • Competence in composing correspondence from fragmented instructions.
  • Experience in delivering training sessions.

Desirable

  • Previous experience in an acute hospital environment.
  • Proficient in using ESR and Healthroster.
  • Supervisory or office management experience.

Trust Values

Essential

  • Patients First
  • Always Improving
  • Working Together

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