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Administrative Operations Supervisor
2 months ago
Job Overview
University Hospital Southampton NHS Foundation Trust is pleased to present an exceptional opportunity to join our team.
Important Note: This position is exclusively available to candidates from the Hampshire & Isle of Wight NHS system, which includes specific NHS organizations.
Below is a comprehensive outline of the responsibilities associated with this role.
Primary Responsibilities
We are thrilled to offer a remarkable opportunity for an Administrative Operations Supervisor who is dedicated to customer service, approachable, and motivated. This position will be located at Southampton General Hospital, where you will become a vital member of the Managed Care and DXA administrative team.
UHS is committed to providing outstanding training and development, ensuring you have the best opportunities to reach your career aspirations. The growth of our personnel is fundamental to delivering high-quality, safe, and effective healthcare. We offer a supportive environment for professional development.
Key Duties
- Lead a team of administrative staff.
- Ensure the seamless operation of the patient experience by maintaining coordinated and efficient administrative processes tailored to individual patient needs.
- Provide coverage for other Team Leaders to guarantee a consistent and effective administrative service at all times.
About Us
As one of the largest acute teaching Trusts in England, we provide learning and development opportunities to help you achieve your career goals.
This role offers the potential for flexible working arrangements, combining on-site and remote work. We are open to discussing flexible hours, so please feel free to bring this up during the interview process. UHS employees enjoy a variety of NHS discounts, a minimum of 35 days of paid leave (pro rata), and a comprehensive pension scheme.
Southampton is a desirable location for both living and working, situated on the southern coast, with an international airport and direct train services to London. The New Forest National Park and the beaches of the Jurassic coast are also nearby. The city boasts living costs that are significantly lower than London, along with numerous schools rated outstanding by Ofsted.
What We Seek
- At least 1 year of management or supervisory experience.
- Strong ability to prioritize tasks and manage deadlines effectively.
- Adaptability and flexibility to handle the diverse demands of the role.
- Proficient in Microsoft Office applications (including Word and Excel).
- Previous experience in clerical or administrative roles.
- Experience collaborating with multidisciplinary teams.
For further details regarding the general responsibilities of this position, please refer to the job description and person specification.
Qualifications, Knowledge, and Experience
Essential
- NVQ Level 4 or equivalent experience with a solid understanding of various administrative procedures, including non-routine tasks.
- Educated to GCSE (or equivalent) level, with passing grades in English and Maths.
- Experience in administration within a customer-oriented environment.
- Ability to address non-routine and complex issues, manage progress, and allocate resources and staff effectively.
- Capability to draft correspondence from fragmented instructions.
- Experience in conducting training sessions.
Desirable
- Previous experience in an acute hospital environment.
- Proficiency in using ESR and Healthroster.
- Supervisory or office management experience.
Trust Values
Essential
- Patients First
- Always Improving
- Working Together
