Commercial Motor Claims Professional
1 week ago
We are seeking a highly skilled and experienced Claims Handler to join our team at Howden Insurance Brokers Ltd. As a Claims Handler, you will be responsible for managing a portfolio of motor insurance claims on an end-to-end basis, providing excellent customer service and ensuring that all claims are handled in a timely and efficient manner.
Key Responsibilities- Manage a portfolio of motor insurance claims, ensuring that all claims are handled in accordance with company procedures and regulatory requirements.
- Provide excellent customer service to policyholders, responding to their queries and concerns in a timely and professional manner.
- Work closely with the Claims Manager to ensure that all claims are handled in accordance with company procedures and regulatory requirements.
- Ensure that all claims are handled in a fair and transparent manner, with all relevant parties being kept informed of progress.
- Maintain accurate and up-to-date records of all claims, including correspondence and documentation.
- Identify and respond to any potential issues or concerns, escalating them to the Claims Manager as necessary.
- Ensure that all claims are handled in accordance with the General Data Protection Regulations (GDPR) and other relevant data protection legislation.
- Minimum of 2 years' experience in a claims handling role, preferably in the motor insurance sector.
- Strong knowledge of motor insurance policies and procedures, including the handling of claims and the management of claims portfolios.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with policyholders and other stakeholders.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple claims simultaneously.
- Strong analytical and problem-solving skills, with the ability to identify and respond to potential issues or concerns.
- GCSE Maths and English (or equivalent) and a Cert CII (desirable).
We offer a competitive salary and benefits package, as well as opportunities for career development and progression. We are committed to providing a supportive and inclusive work environment, where all employees feel valued and empowered to succeed.
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