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Insurance Claims Expert
2 months ago
We are seeking a highly skilled and experienced Claims Handler to join our team at Howden, Corporate & Commercial. As a Claims Handler, you will play a critical role in supporting our clients by providing expert advice and a high-quality service to meet their individual insurance needs.
Key Responsibilities- Manage a portfolio of claims on an end-to-end basis, ensuring all new claims are monitored and handled within our service level agreement.
- Deal with phone calls and post advising of claims, and register First Notice of Loss (FNOL) in a timely and efficient manner.
- Ensure compliance with regulatory obligations and uphold a professional image at all times.
- Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times.
- Ensure compliance with the General Data Protection Regulations.
- Accurately record and file all records and communications with clients.
- Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
- Minimum of 2 years commercial motor claims experience.
- Good level of technical insurance skills, to be assessed by regular in-house testing.
- Accuracy and attention to detail.
- Ability to process work quickly and efficiently.
- Ability to prioritize work and meet deadlines.
- Excellent client service skills.
- Good negotiation and broking skills.
- Excellent oral and written communication skills.
- Ability to identify and respond appropriately to an individual client's level of understanding.
We offer a career that you define, with opportunities for growth and development. We value diversity and are looking for individuals who share our values:
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
We are committed to providing reasonable accommodations to ensure that our positions align well with your needs. If you're excited about this role but have some doubts, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
