Claims Handler
2 months ago
We are seeking a highly skilled Claims Handler to join our team at Howden Insurance Brokers Ltd. As a Claims Handler, you will be responsible for managing a portfolio of claims on an end-to-end basis, providing clients with appropriate advice and a quality service to meet their individual insurance needs.
Key Responsibilities- Dealing with phone calls and post advising of claims
- First Notice of Loss (FNOL) registration
- FNOL management - ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements
- Diary and report maintenance
- Matching of all post/diary entries
- Ensuring that the Claims Manager is fully aware of all issues or complaints
- Ensuring that full compliance of our standards is maintained at all times
- Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times
- Ensure compliance with the General Data Protection Regulations
- Ensure all records and communications with clients are accurately recorded and filed in the correct manner
- Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR
- Must have a minimum of 2 years commercial motor claims experience
- Good level of technical insurance skills, to be assessed by regular in-house testing
- Accuracy and attention to detail
- Ability to process work quickly and efficiently
- Ability to prioritise work and meet deadlines
- Excellent client service skills
- Good negotiation and broking skills
- Excellent oral and written communication skills
- Ability to identify and respond appropriately to an individual client's level of understanding
We offer a career that you define, with opportunities for growth and development. We value diversity and are committed to providing reasonable accommodations to ensure that our positions align well with your needs.
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