Claims Handler

2 months ago


Croydon, Greater London, United Kingdom Howden Insurance Brokers Ltd Full time
About the Role

We are seeking a highly skilled Claims Handler to join our team at Howden Insurance Brokers Ltd. As a Claims Handler, you will be responsible for managing a portfolio of claims on an end-to-end basis, providing clients with appropriate advice and a quality service to meet their individual insurance needs.

Key Responsibilities
  • Dealing with phone calls and post advising of claims
  • First Notice of Loss (FNOL) registration
  • FNOL management - ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements
  • Diary and report maintenance
  • Matching of all post/diary entries
  • Ensuring that the Claims Manager is fully aware of all issues or complaints
  • Ensuring that full compliance of our standards is maintained at all times
  • Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times
  • Ensure compliance with the General Data Protection Regulations
  • Ensure all records and communications with clients are accurately recorded and filed in the correct manner
Requirements
  • Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR
  • Must have a minimum of 2 years commercial motor claims experience
  • Good level of technical insurance skills, to be assessed by regular in-house testing
  • Accuracy and attention to detail
  • Ability to process work quickly and efficiently
  • Ability to prioritise work and meet deadlines
  • Excellent client service skills
  • Good negotiation and broking skills
  • Excellent oral and written communication skills
  • Ability to identify and respond appropriately to an individual client's level of understanding
What We Offer

We offer a career that you define, with opportunities for growth and development. We value diversity and are committed to providing reasonable accommodations to ensure that our positions align well with your needs.


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