Patient Journey Coordinator
3 weeks ago
Job Overview
The role involves providing essential administrative support to the Fetal Cardiology department, operating across multiple sites.
Important Notice: This vacancy may close earlier than anticipated due to a high volume of applications.
Key Responsibilities
The responsibilities outlined below represent the core functions of the Patient Pathway Coordinator position and its significance within the service; they are not exhaustive, and the post holder may be expected to undertake additional or alternative administrative and managerial tasks to ensure the efficient operation of the department.
About Our Organization
Guy's and St Thomas' NHS Foundation Trust is dedicated to delivering comprehensive healthcare services for women, children, and young people. Our commitment to quality care continues to expand, serving a growing number of patients in both hospital and community settings. We provide a wide range of health services from pre-conception through childhood and into adulthood, ensuring specialized care for families across the UK. Our unique structure allows us to offer integrated care for mothers, infants, and children through five clinical directorates: Neonatology and Medical Specialties, Surgical Services and Theatres, Cardio-Respiratory Intensive Care, Children's Community Services, and Women's Services.
Since the integration of Children's cardiac, respiratory, and intensive care services, we have established a unified clinical directorate across our sites, fostering collaborative efforts between teams to enhance patient care.
Primary Duties
- Monitor and assess patient care and treatment progress in accordance with Trust and local policies.
- Adhere to local protocols for managing patient pathways and collaborate with clinicians as necessary.
- Ensure precise data entry and management.
- Identify subsequent steps in the patient care pathway based on clinical requirements.
- Process patient referrals in compliance with established timelines and requirements.
- Provide administrative support to relevant teams, ensuring all necessary documentation and clinical information is readily available.
- Respond to inquiries regarding patient care and treatment pathways from external Trusts and General Practitioners promptly.
- Develop a comprehensive understanding of the milestones within the designated patient pathways.
- Attend relevant meetings and execute actions concerning patient care within the designated pathways.
- Participate in national audits and collect data as required to facilitate the Trust's efforts in enhancing treatment for patient cohorts.
- Propose and identify improvements to the patient care pathway and tracking processes.
- Proactively monitor patients on their pathways and collaborate with clinicians and managers to expedite treatment.
- Address daily operational issues, ensuring resolutions are implemented and escalate significant concerns to management as appropriate.
- Facilitate the timely transfer of patients and information between trusts and other organizations involved in the patient pathway, adhering to established communication protocols.
- Collaborate within a multi-disciplinary team to develop services in alignment with departmental plans and Trust objectives.
- Ensure that all health records are accurately tracked and securely stored in accordance with Health Records Policy.
- Cultivate professional relationships with a diverse range of clinical and managerial staff.
- Responsible for collecting and updating patient information in relevant databases, ensuring efficient pathway progression and data accuracy.
- Undertake administrative tasks as required to support the delivery of high-quality patient care.
- Actively engage in departmental development initiatives and participate in meetings.
- Perform any other duties necessary to ensure the smooth operation of the department.
- Complete any required training to fulfill the responsibilities associated with the role.
Qualifications and Experience
Essential
- GCSEs or equivalent, including Mathematics and English.
Desirable
- Customer service qualification or training.
Experience
Essential
- Proven experience in an administrative capacity.
Desirable
- Experience in an administrative role within the NHS.
- Experience in supervising staff.
Skills and Competencies
Essential
- Proficient IT skills, particularly in Microsoft Office applications such as Word, Outlook, and Excel.
- Strong organizational and time management abilities to meet deadlines.
- Capability to handle challenging service users and situations effectively.
- Excellent interpersonal skills with the ability to communicate effectively with a diverse range of multi-disciplinary staff.
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