Patient Journey Coordinator

3 weeks ago

London, Greater London, United Kingdom North Middlesex University Hospital Full time

Position Overview

We are looking to recruit a motivated individual for the role of Patient Journey Coordinator within the General Surgery Administrative Team to assist the Breast department.

Key Responsibilities

1. Develop a comprehensive understanding of the organization's data recording protocols, enhancing skills necessary to correct any discrepancies in the hospital's internal databases.

2. The incumbent will be tasked with liaising with patients and their families regarding appointment schedules and admission information, both orally and in written form.

3. Support capacity and demand assessments to pinpoint limitations and opportunities for enhancement.

4. Aid in the validation and oversight of Patient Tracking List (PTL) monitoring, ensuring that booking, data entry, clinic operations, and elective admission results of patient pathways are actively managed to meet established targets.

5. Report to the Service Support Manager while delivering a user-centered administrative service to the General Surgery Team.

6. Ensure effective monitoring of patients throughout their care journey and adherence to waiting time objectives.

7. Provide support across the team as needed.

8. Adapt work hours flexibly to meet service demands.

9. Ensure full compliance with the organization's waiting list policies in alignment with national targets.

10. Implement and comply with service modifications as necessary.

Working for Our Organization

The successful candidate will embody the expected behaviors of the Directorate and the Trust, as outlined in the performance management and personal development documentation. The Trust anticipates all personnel to adhere to relevant policies and codes of conduct while demonstrating the organization's core values.

The primary aim of this position is to provide a 'world-class' service to the Trust, and the job holder will be expected to achieve this standard through personal conduct, accountability, and the following essential attributes.

Detailed Job Description and Main Duties

For further details regarding the role's responsibilities and requirements, please refer to the attached Job Description and Person Specification.

Person Specification

Qualifications and Experience

Essential Criteria

Minimum of GCSE or equivalent Level 2 Literacy and Numeracy Proof of Maths and English qualifications Proficient in Microsoft Office Suite including Outlook, Word, Excel, and other relevant software

Desirable Criteria

Familiarity with NHS software, policies, and procedures. Business Administration Level 2 qualification Microsoft Office IT certification Experience working in an NHS Hospital

Skills & Abilities

Essential Criteria

Eagerness to learn and dedication to pursuing qualifications Ability to foster effective working relationships across the organization. Maintain a professional demeanor: neat and presentable.

Personal Qualities

Essential Criteria

A team player with a flexible work approach, willing to adapt to evolving situations

Please note that vacancies may close before the advertised date if a sufficient number of applications are received.

Only shortlisted candidates will be contacted by the Recruitment Team via email. It is important to check your email regularly.

Data Processing Notice

To progress your application, your information will be processed by our third-party recruitment partners, who conduct recruitment activities on behalf of the organization.

If offered a position, your identity and right to work documentation will be verified remotely using a certified identity verification service provider. You will be required to capture images of the relevant documents along with a selfie for facial matching. Additionally, a digital address check will be performed, which does not impact your credit rating.

The organization utilizes identification scanning technology to verify the authenticity of documents; all prospective employees will have their original documents verified using this technology.

By applying for this position, you consent to the transfer of your application information to our preferred applicant management system. Subsequent information regarding your application will be generated from this system, and you will not be able to track your application progress through external platforms.

If you are an EU/EEA citizen without EU Settlement or Pre-Settled status, you will require a visa to work in the UK.

Visa Sponsorship

If you require sponsorship for a visa to work in the UK, please ensure you meet the eligibility criteria.

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