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Support Secretary

2 months ago


StokeonTrent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

About the Role

The University Hospitals of North Midlands NHS Trust is seeking a highly skilled and organized Support Secretary to join their team. As a Support Secretary, you will play a vital role in providing administrative support to the medical team, ensuring the smooth operation of the department.

Key Responsibilities

  • Provide administrative support to consultants and medical staff, including managing clinics, diaries, and meetings.
  • Retrieve and type clinic letters, ensuring accuracy and attention to detail.
  • Understand and apply RTT policy, ensuring compliance with trust procedures.
  • Handle telephone and other communications with sensitivity and confidentiality.
  • Exchange information with patients and carers, requiring tact and diplomacy.
  • Liaise with the medical team and appointments department to arrange, cancel, or alter clinical commitments.
  • Develop office and secretarial practices to continually improve service delivery.

Person Specification

  • Good general education to include GCSE or equivalent in English and Mathematics.
  • Relevant experience in a similar secretarial role within the NHS.
  • Audio typing skills.
  • Experience of working with medical terminology.
  • Positive mindset in respect of supporting organizational change, learning, and continuous improvement.
  • Effective interpersonal skills.
  • Consistently professional, compassionate in their approach.

About Us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country, serving around three million people. We are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfill their true potential.

We create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected.