Medical Secretary Support Specialist
2 weeks ago
This is a 6-month fixed-term position that requires supporting the Medical Secretarial Team in delivering a comprehensive administrative service. The successful candidate will be responsible for managing inpatient and outpatient waiting lists, communicating appointments and admission-related information to patients and carers, and typing correspondence within performance targets.
Main Duties of the JobThe post holder will be expected to:
- Exchange verbal and written information with patients, staff, and carers, requiring tact and diplomacy.
- Handle telephone and other communications with sensitivity and confidentiality, using personal judgment to assess each situation.
- Deliver a high standard of communication to build and maintain good working relationships.
- Deliver a high standard of typing.
- Schedule appointments and theatre lists for cancer, urgent, and routine patients, in line with NHS wait times.
- Work closely with Clinical, management, and administration teams to ensure the best possible care and experience is delivered to patients.
- Support overall administration duties required for an efficient and effective service.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we serve around three million people and are highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
We create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected.
We know that investing in, supporting, and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
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