Support Secretary

2 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

About the Role

We are seeking a highly organized and detail-oriented Support Secretary to join our team at University Hospitals of North Midlands NHS Trust. As a Support Secretary, you will play a vital role in providing administrative support to our medical team, ensuring the smooth operation of our department.

Key Responsibilities

  • Provide administrative support to consultants and medical staff, including managing clinics, diaries, and meetings.
  • Retrieve and type clinic letters, ensuring accuracy and attention to detail.
  • Understand and apply RTT policy, ensuring compliance with trust procedures.
  • Handle telephone and other communications with sensitivity and confidentiality.
  • Exchange information with patients and carers, requiring tact and diplomacy.
  • Liaise with the medical team and appointments department to arrange, cancel, or alter clinical commitments.
  • Develop office and secretarial practices to continually improve service delivery.

About Us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country, serving around three million people. We are proud to provide high-quality care and are committed to being a diverse and inclusive employer. We offer a range of development packages to support our staff in achieving their full potential.

Person Specification

  • Good general education to include GCSE or equivalent in English and Mathematics.
  • Relevant experience in a similar secretarial role within the NHS.
  • Audio typing and experience of working with medical terminology.
  • Positive mindset in respect of supporting organisational change, learning, and continuous improvement.
  • Effective interpersonal skills and consistently professional, compassionate approach.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and progression. If you are a motivated and organized individual who is passionate about providing excellent administrative support, we would love to hear from you.

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