Service Operations Supervisor

4 weeks ago


North London, United Kingdom The Dally Full time

The Dally is a community-focused lounge and gathering space located in a vibrant area.
This establishment spans three levels, offering a variety of environments that promote relaxed dining and socializing.

From member-exclusive events to casual lunches and intimate dinners, The Dally provides spaces for concentration, bars for various occasions, expansive lounges, private dining options, outdoor cocktails, and opportunities for guests to enjoy the venue freely.

Margo's, our dining establishment, specializes in contemporary European cuisine, emphasizing sustainable, seasonal, and locally sourced ingredients whenever feasible.

The role of the Service Operations Supervisor is to ensure the highest standard of service across the restaurant and bar during operational hours. You will serve as the primary contact during service, assisting with table turnover, addressing customer concerns, updating point-of-sale systems, coordinating with the kitchen on daily menu adjustments, and conducting training sessions for staff both on and off duty.

Key Responsibilities

  • Developing and maintaining training programs for servers, server assistants, and bussers, with all plans subject to review by the General Manager.
  • Focusing on service excellence for bartenders, hosts, and waitstaff.
  • Overseeing the organization, efficiency, and adherence to service policies across all levels.
  • Managing point-of-sale updates for daily menu changes and employee adjustments after each shift.
  • Conducting regular inventory assessments of items stored within The Dally, creating and maintaining a system for accurate tracking.
  • Supervising staff in relation to guest service, cleanliness, and maintenance of the restaurant and surrounding areas.
  • Actively participating in service during breakfast, lunch, and dinner, prioritizing floor presence over other responsibilities. Must notify co-managers or team members when stepping away from the floor.

Required Skills & Experience

  • A minimum of 3 years of experience in restaurant operations.
  • At least 3 years of experience in a management role within luxury hospitality.
  • Thorough understanding of food safety regulations as outlined by relevant authorities.
  • A positive demeanor and a flexible approach to supporting various departments.
  • Experience in inventory management and effective stock control.
  • Proficient in identifying and resolving issues promptly.
  • Exceptional multitasking and delegation abilities.
  • Strong interpersonal and communication skills with individuals at all organizational levels.
  • Familiarity with business operations and processes.

AMRT1_UKCT



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