Events Operations Supervisor

4 months ago

London, United Kingdom The Groucho Club - Private Events - Service Full time

The Groucho Club is looking for an experienced **Events Operations Supervisor** to be part of our Events team. Our next **Events Operations Supervisor** needs to have proactive energy, a positive can-do attitude and friendly personality alongside all the other skills that make you a top employee. Why is this so important? Because all our employees are part of one team that all individually impact on the experience our members enjoy within the Club. That experience is what makes us unique.

**What’s in it for you?**
- Annual salary of up to £35,000
- Up to 30 days of paid holiday per year including bank holidays
- Nutritious meals and beverages made by our team
- Amazing social events to reward our team and keep them happy
- The important bits such as an employee assistant programme and health cash plan
- Employee discounts and perks with Reward Gateway
- Wagestream to support your financial wellbeing.
- And all the other things that get us excited such as staff parties, food and cocktail tasting and working alongside London’s best members.

**Responsibilities**
- Managing floor staff during events held within the Club;
- Ability to multi-task in a fast paced environment providing service for a maximum of 300 members and guests;
- Providing excellent customer service to both members and guests;
- Maintains an energetic presence and displays a high level of enthusiasm whilst working an event;
- Building positive relationships with members and guests to ensure customer satisfaction;
- Greet and serve members whilst working an event;
- Understand and educate members and guests on the food menu, drinks and wine list from the Events, Restaurant and Bar menu;
- Answering questions from members and guests about food and beverages;
- Taking orders and serving food and beverages to members and guests throughout the event;
- Steer ancillary revenues by recommending and advising other products to members and guests;
- Set-up according to the Club standard and Function Sheet;
- Removing empty plates, used silverware, and soiled napkins from tables;
- Ensure all mis-en-place is complete before beginning of event and all clearing up is complete at the end of the event;
- Day-to-day cleaning of event rooms and serveries as directed by Supervisors and management team;
- Operating dishwasher and coffee machines as required;
- Maintaining the bins, dining areas, floor areas, tables, and all other service related areas

**Skills**
- Have at least 1-2 years’ experience working as either a waiter or within functions.
- Must have an outgoing, confident and bubbly personality.
- Be smart and well presented at all times.
- Must have a good understanding on delivering exceptional customer service.
- Must have the ability to maintain professional self-control when dealing with uncommon and challenging circumstances.
- You must have exceptional communication skills.
- You should be focussed on delivering excellent customer service to our employees and our members.
- You must have the ability to interact successfully at several social levels and across diverse values.

**Equal Opportunities**

The Groucho Club is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ?expression.

INDFOH

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