Cafe Supervisor

1 month ago

London, United Kingdom Cafe Supervisor (Headroom) Full time

About Jami & Head Room Café
Jami is the Jewish community’s dedicated mental health charity, supporting young people and adults facing mental illness and distress. Head Room Café, Jami’s social enterprise café, is a dynamic community hub offering not only coffee and delicious food but also daily activities, mental health support, education, and connection for everyone in the local area.

The Role

We’re looking for a passionate and empathetic Supervisor to join our team In this role, you’ll help lead the daily operations at Head Room Café, ensuring an outstanding café experience for our customers while creating a welcoming, community-focused environment. You’ll also support the Café Manager in team training and supervise daily operations in their absence.

If you’re an experienced Barista with team-leading skills, a strong interest in social care, and enjoy providing great customer service in a supportive, informal setting, we’d love to hear from you

Working Hours:

This post is for 40 hours per week and may include some Sundays. Additional hours may be required to meet business needs, including evenings to cover events.  The Cafe is open from 8am to 4pm closed on Saturdays.

What you will be doing:

Café Operations

  • Organising daily opening and closing tasks, including cash recording.
  • Overseeing drink and food preparation, ensuring high quality and timely service.
  • Maintaining café cleanliness and standards, upholding an inviting environment.
  • Prioritising’ exceptional customer experience.
  • Contributing ideas to improve café operations, bringing practical solutions.
  • Managing cash security, receipts, invoices, and stock purchases on shift.
  • Engaging with customers professionally, addressing any complaints effectively.

Staff Management

  • Assisting the Café Manager with staff training and retention.
  • Encouraging and support volunteers, fostering a positive and collaborative team spirit.
  • Supervising daily operations when the Café Manager is absent, setting a strong example for the team.
  • Ensuring adherence to all operational guidelines.
  • Maintaining clear communication with the Café Manager and community team.

Hygiene, Safety, and Kashrut

  • Maintaining records for stock, orders, waste, and temperature checks.
  • Ensuring stock is sourced from Federation-approved suppliers.

Stock Control

  • Ensuring the Sous Chef is equipped with daily requirements.
  • Monitoring drink and product levels, restocking as needed, and notify the Café Manager of any low items.
  • Liaising with suppliers for replacement stock as needed and record all deliveries.
  • Basic food hygiene certification or willingness to complete (Essential)
What you will need:
  • Supervisory role in hospitality (Essential)
  • Fire safety and Health & Safety practices (Essential)
  • Food safety and basic COSHH knowledge (Essential)
  • Strong literacy, numeracy, and communication skills (Essential)
  • Ability to work under sustained pressure (Essential)
  • Ability to build positive relationships with colleagues and customers (Essential)
  • Team player with the ability to work independently (Essential)

Ready to make an impact? Join us in creating a vibrant, supportive café experience that makes a difference. Apply today

 

Head Room is a social enterprise by Jami, a leading provider of mental health services for the Jewish community.

More than a cafe, Head Room is a pioneering community hub on the high street, where informal, peer-led mental health support is delivered, conversations and connections are made, and a fresh daily menu is provided in a relaxed and inclusive space.

Head Room’s mental health support is accessible to everyone in the community and is key to how Jami supports people for whom mental illness and distress make everyday life a struggle.

In November 2023 Jami and Jewish Care announced they would become one, to ensure long-term sustainable services for people of all ages in the community. So if you're ready to make a positive impact every day, join us. Together, we can make a real difference.

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