Service Operations Supervisor

3 weeks ago


London, Greater London, United Kingdom Culligan UK limited Full time

Service Operations Supervisor:

Culligan UK Limited, a prominent member of the global Culligan group, specializes in delivering exceptional water solutions to clients across the globe. With a legacy spanning over 80 years, we are devoted to offering innovative products and services while ensuring environmental sustainability.

Key Responsibilities of the Service Operations Supervisor:

  • Manage all operational functions for the Service Centre
  • Lead a team comprising Water Delivery Drivers, Technicians, and Inventory Managers
  • Guarantee adherence to Service Level Agreements (SLAs), ensuring prompt water deliveries, installations, and maintenance
  • Ensure compliance with vehicle regulations and oversee inventory management
  • Facilitate team training, recruitment, and achievement of objectives
  • Assist in optimizing driver routes and leverage ERP systems

Qualifications

Essential Skills:

  • Strong communication, leadership, and decision-making abilities
  • Proven experience in managing a dynamic operational environment
  • Possession of a valid driving license and reporting skills

Preferred Skills:

  • National CPC certification
  • Current FLT License and familiarity with CRM systems

Employee Benefits

  • Consistent Monday to Friday work schedule with holidays included
  • Provision of uniforms, holiday leave, pension plan, and sick pay
  • Maternity benefits, employee assistance programs, and opportunities for career progression


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