Hearing Centre Operations Supervisor

3 weeks ago

Pontypridd, Rhondda Cynon Taf, United Kingdom Driver and Vehicle Standards Agency Full time

Position Overview

This position is adaptable to various locations, with a hybrid working model that allows for a minimum of 60% time spent on-site or engaged in official duties, providing flexibility in your work schedule.

Do you possess leadership experience in managing teams?

Are you skilled in problem-solving, capable of interpreting regulations, and adept at analyzing diverse information sources?

Can you effectively communicate and influence senior officials and stakeholders?

If your answer is yes, we invite you to consider this opportunity.

Role Description

The Hearing Centre Operations Supervisor is a key position within the Office of the Traffic Commissioner (OTC).

The traffic commissioners hold statutory authority for the licensing and oversight of operators of heavy goods vehicles (HGVs), light goods vehicles (LGVs) involved in international transport, and public service vehicles (PSVs), as well as the drivers of these vehicles. Their responsibilities also include the registration of local bus services and adjudicating appeals related to vehicle impoundment.

In this role, you will lead a team tasked with preparing casework for Public Inquiries and other hearings. You will ensure that all operations are conducted efficiently and within legislative timelines.

Your team will be responsible for compiling evidence into inquiry bundles, ensuring that all relevant documentation is available for the traffic commissioner to make informed decisions.

Strong communication skills are essential, as the role involves regular interaction with parties and legal representatives.

In addition to overseeing and coordinating the team's activities, you will play a crucial role in the development and mentoring of team members.

Key Responsibilities include:

  • Overseeing the scheduling, preparation, and management of public inquiry cases for traffic commissioners.
  • Engaging effectively with traffic commissioners and OTC staff to ensure a cohesive approach to all functions.
  • Tracking actions from hearings, documenting outcomes, and referring cases to appropriate OTC teams.
  • Drafting responses to stakeholder correspondence, providing necessary advice and guidance.
  • Conducting resource management through analysis of workload and prioritizing tasks accordingly.
  • Offering guidance to staff to support the achievement of objectives while maintaining the integrity and reputation of the OTC and Civil Service.
  • Staying informed about external factors, including government initiatives and relevant legislation that impact operations, and communicating risks as necessary.

For further details on responsibilities, please refer to the candidate pack.

Candidate Profile

To excel in this position, you should be a strong leader with experience in team management.

  • Fluency in Welsh, including speaking, reading, and writing, is essential.
  • Ability to thrive in high-pressure environments and work efficiently within tight deadlines.
  • Excellent communication skills and experience collaborating with stakeholders at various levels.
  • Proficient in problem-solving and capable of analyzing information from multiple sources.
  • Experience interpreting complex legislation and understanding the functions of courts and tribunals.

Additional Information

While applications for part-time work are welcome, successful candidates must be prepared to work a minimum of 30 hours per week.

Due to the nature of the role, candidates should anticipate travel and overnight stays as required.

Please note that the DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License and cannot sponsor individuals for Skilled Worker Sponsorship.

About the Organization

The Driver and Vehicle Standards Agency (DVSA) is dedicated to ensuring safe and sustainable transportation across Britain.

Our mission includes:

  • Enhancing road safety.
  • Improving customer service.
  • Promoting greener and healthier road transport.
  • Leveraging technology and data for better outcomes.
  • Supporting economic growth and development.

We are committed to providing our employees with a sense of purpose, professionalism, and pride in their work. Our teams are supportive, diverse, and inclusive, valuing every member's contributions. Opportunities for growth, development, and making a meaningful impact on society are abundant.

We are proud to be an employer of choice and encourage applications from all individuals, including those from ethnic minorities, women, disabled individuals, and members of the LGBT+ community.

Language Requirements

Fluency in Welsh is a requirement for this position.

All documentation related to this role is available in both English and Welsh. Please indicate any preference for interviews or assessments conducted in Welsh.

Assessment Criteria

Candidates will be evaluated based on the following behaviors:

  • Making Effective Decisions
  • Communicating and Influencing
  • Developing Self and Others
  • Leadership

Benefits

  • Flexible working options promoting a healthy work-life balance.
  • Exceptional pension plan with an average employer contribution of 27%.
  • Generous annual leave policy, starting at 25 days and increasing with service.
  • 8 bank holidays plus an additional privilege day.
  • Access to the latest IT and technology.
  • A culture that fosters inclusion and diversity, supported by various staff communities.
  • Excellent learning and development opportunities, including paid apprenticeships up to Master's level.
  • Discount schemes with various high street retailers.
  • Employee assistance program focused on health and wellbeing.
  • Cycle to work scheme and gym membership offers.

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