Manager of Hearing Centre Services

3 weeks ago

Pontypridd, Rhondda Cynon Taf, United Kingdom Driver and Vehicle Standards Agency Full time

Position Overview

This position offers flexibility in location, with opportunities for hybrid working arrangements. The expectation is to maintain a minimum presence on-site or engaged in official duties, providing you with the ability to manage your work environment effectively.

Do you possess strong leadership skills and experience in team management?

Are you adept at resolving issues and capable of interpreting regulations while analyzing diverse information sources?

Can you effectively communicate and influence senior officials and stakeholders?

If this resonates with you, we encourage you to explore this opportunity.

Role Description

The Hearing Centre Operations Supervisor plays a crucial role within the Office of the Traffic Commissioner (OTC).

The traffic commissioners (TCs) are tasked with the licensing and regulation of operators of heavy goods vehicles (HGVs), light goods vehicles (LGVs) involved in international transport, and public service vehicles (PSVs), as well as overseeing the drivers of these vehicles. They also handle the registration of local bus services and adjudicate appeals related to vehicle impounding.

In this capacity, you will lead a team responsible for preparing casework for Public Inquiries and other hearings. Your role will ensure that all tasks are executed efficiently and within the required legislative timelines.

The team's responsibilities include compiling evidence into inquiry bundles for distribution to involved parties and ensuring that the TC has all necessary documentation to make informed decisions.

As a key communicator, you will engage frequently with various parties and legal representatives.

In addition to overseeing and coordinating the team's activities, your role will emphasize the development and mentoring of team members.

Key Responsibilities:

  • Overseeing the scheduling, preparation, and management of public inquiry and hearing cases for TCs.
  • Collaborating effectively with traffic commissioners and OTC staff to ensure a cohesive approach to all operations.
  • Tracking actions from hearings, documenting outcomes, and referring cases to relevant OTC teams as necessary.
  • Drafting responses to stakeholder correspondence, providing necessary advice and guidance.
  • Conducting resource management through analysis of workload and prioritizing tasks accordingly.
  • Offering guidance to staff to facilitate the achievement of objectives while maintaining the integrity and reputation of the OTC, Agency, Department, and Civil Service.
  • Staying informed about external factors, including government initiatives and legislation that may impact operations, and communicating relevant risk information.

For additional details and responsibilities, please refer to the candidate pack.

Candidate Profile

To excel in this position, you should be a proficient leader with experience in team management.

  • Fluency in Welsh, including the ability to communicate effectively with customers.
  • Capability to thrive in high-pressure environments and work efficiently within tight deadlines.
  • Strong communication skills with experience engaging stakeholders at various levels.
  • Proven problem-solving abilities and proficiency in analyzing information from multiple sources.
  • Experience in interpreting complex legislation and understanding the functions of courts and tribunals.

Additional Information

While we welcome applications for part-time roles, successful candidates will be required to commit to a minimum of 30 hours per week.

Due to the nature of this position, candidates should anticipate travel and overnight stays as required by business needs.

About the Organization

The Driver and Vehicle Standards Agency (DVSA) is dedicated to ensuring safe and sustainable transportation across Britain.

Our mission involves assisting individuals in maintaining safe driving practices, ensuring vehicle safety, and protecting the public from unsafe drivers and vehicles.

We are committed to:

  • Enhancing road safety.
  • Improving customer service.
  • Promoting environmentally friendly transportation.
  • Leveraging technology and data for better outcomes.
  • Supporting economic growth and development.

We strive to provide our employees with a sense of purpose, professionalism, and pride in their work. Our teams are supportive, diverse, and inclusive, valuing every member's contributions. Opportunities for growth, development, and making a meaningful impact on society are abundant.

We are an equal opportunity employer and encourage applications from all individuals, including those from ethnic minorities, women, disabled individuals, and members of the LGBTQ+ community.

Language Requirements

Proficiency in Welsh is essential for this role.

All documentation related to this position is available in both English and Welsh. Candidates may express a preference for interviews or assessments conducted in Welsh.

Assessment Criteria

During the selection process, candidates will be evaluated based on the following behaviors:

  • Making Effective Decisions
  • Communicating and Influencing
  • Developing Self and Others
  • Leadership

Benefits

  • Flexible working options promoting a healthy work-life balance.
  • Exceptional pension plan with an average employer contribution of 27%.
  • Generous annual leave policy, starting at 25 days and increasing with service.
  • 8 public holidays plus an additional privilege day.
  • Access to the latest technology and IT devices.
  • A culture that fosters inclusion and diversity, supported by various staff communities.
  • Excellent learning and development opportunities, including paid apprenticeships up to the Master's level.
  • Discount schemes with various high street retailers.
  • Employee assistance program focused on health and wellbeing.
  • Cycle to work scheme and gym membership offers.

  • Hearing Centre Operations Supervisor

    3 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Driver and Vehicle Standards Agency Full time

    Position OverviewThis position is adaptable to various locations, with a hybrid working model that allows for a minimum of 60% time spent on-site or engaged in official duties, providing flexibility in your work schedule.Do you possess leadership experience in managing teams?Are you skilled in problem-solving, capable of interpreting regulations, and adept...

  • Team Leader for Hearing Centre Operations

    3 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Driver and Vehicle Standards Agency Full time

    Position OverviewThis position is available in various locations, and your presence at this site will be part of the agreed working arrangements. We implement a hybrid working model, expecting a minimum of 60% of your time to be spent on-site or engaged in official duties, providing you with flexibility in your work schedule.Do you possess experience in team...

  • Site Security Manager

    1 week ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Kingdom Services Group Ltd Full time

    Job Summary:We are seeking a highly skilled and experienced Site Security Manager to join our team at Kingdom Services Group Ltd. As a Site Security Manager, you will be responsible for delivering best-in-class security and customer service at a local University in Pontypridd, CF37 area.Key Responsibilities:Security Operations: Pro-actively manage individual...

  • Senior Project Manager in Pontypridd

    1 month ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Morrison Energy Services Full time

    About The RoleMorrison Energy Services is currently looking to recruit aSenior Project Managerto work on ourElectrical Transmissionframeworks,nationwide, with initial project being based in Pontypridd.As aSenior Project Manageryou will be part of our Electrical Transmission management teamwho are responsiblefor managing the civil and M&E delivery teams of...

  • Sales and Service Manager

    3 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Age UK Full time

    Join Age UK as a Store Manager We are excited to announce an opportunity for a Store Manager to lead our dedicated team in a charitable retail environment. In this role, you will leverage your extensive experience in retail management to oversee the daily operations of our store. Your focus will be on enhancing sales performance and ensuring that our...

  • Adult Care Service Manager

    21 hours ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Priory Group Full time

    Job Summary:We are seeking a highly skilled and experienced Deputy Manager to join our leadership team at Priory Group. As a Deputy Manager, you will play a key role in ensuring the smooth and efficient running of our Adult Care service.Key Responsibilities:Support the Registered Manager in key areas of service provisionTake charge of the service in the...

  • Adult Care Service Manager

    2 days ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Priory Group Full time

    Job Summary:We are seeking a highly skilled and experienced Deputy Manager to join our leadership team at Priory Group. As a Deputy Manager, you will play a key role in ensuring the smooth and efficient running of our Adult Care service.Key Responsibilities:Support the Registered Manager in key areas of service provisionTake charge of the service in the...

  • Adult Care Service Manager

    2 days ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Priory Group Full time

    Job Summary:We are seeking a highly skilled and experienced Deputy Manager to join our leadership team at Priory Group. As a Deputy Manager, you will play a key role in ensuring the smooth and efficient running of our Adult Care service.Key Responsibilities:Support the Registered Manager in key areas of service provisionTake charge of the service in the...

  • Adult Care Service Manager

    17 hours ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Priory Group Full time

    Job Summary:We are seeking a highly skilled and experienced Deputy Manager to join our leadership team at Priory Group. As a Deputy Manager, you will play a key role in ensuring the smooth and efficient running of our Adult Care service.Key Responsibilities:Support the Registered Manager in key areas of service provisionTake charge of the service in the...

  • Site Security Manager

    16 hours ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Kingdom Services Group Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Site Security Manager to join our team at Kingdom Services Group Ltd. As a key member of our security team, you will be responsible for delivering best-in-class security and customer service to our clients.Key ResponsibilitiesSecurity OperationsProactively manage individual risks at the...

  • Site Security Manager

    1 day ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Kingdom Services Group Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Site Security Manager to join our team at Kingdom Services Group Ltd. As a key member of our security team, you will be responsible for delivering best-in-class security and customer service to our clients.Key ResponsibilitiesSecurity OperationsProactively manage individual risks at the...

  • Mechanical Services Manager in Pontypridd

    1 month ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Blue Water Recruitment Limited Full time

    Blue Water Recruitment are currently recruiting for a Mechanical Services Manager for a permanent position. You will be responsible for ensuring all mechanical assets are maintained to a high standard, meeting all statutory and legislative requirements. Key Responsibilities:Ensure that all paperwork and certification associated with inspections is secured...

  • Business Development Manager

    2 days ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Griffin Mill Full time

    About the RoleWe are seeking a highly skilled and experienced Business Manager to join our team at Griffin Mill. As a Business Manager, you will play a crucial role in helping us achieve our growth strategy by managing and growing all aspects of our Finance & Insurance department.Key ResponsibilitiesCustomer Engagement: Help customers find the right finance...

  • Customer Experience Team Leader

    1 week ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Transport for Wales Full time

    About the RoleAt Transport for Wales, we're seeking an experienced Customer Experience Team Leader to join our team. As a key member of our customer-facing team, you'll be responsible for leading a team of up to 15 Customer Advisors to deliver exceptional customer service and support to our contact centre.Key ResponsibilitiesManage a team of up to 15...

  • Electrical Services Manager in Pontypridd

    1 month ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Blue Water Recruitment Limited Full time

    Blue Water Recruitment are currently recruiting for an Electrical Services Manager for a permanent position. You will be responsible for ensuring all Electrical assets are maintained to a high standard, meeting all statutory and legislative requirements. Key Responsibilities:Lead the co-ordination and delivery of electrical services: Lightning Protection,...

  • Customer Experience Team Leader

    1 day ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Transport for Wales Full time

    About the RoleAt Transport for Wales, we're seeking an experienced Customer Experience Team Leader to join our team. As a key member of our customer-facing team, you'll be responsible for leading a team of up to 15 Customer Advisors to deliver exceptional customer service and support to our contact centre.Key ResponsibilitiesManage a team of up to 15...

  • Customer Experience Team Leader

    19 hours ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Transport for Wales Full time

    About the RoleAt Transport for Wales, we're seeking an experienced Customer Experience Team Leader to join our team. As a key member of our customer-facing team, you'll be responsible for leading a team of up to 15 Customer Advisors to deliver exceptional customer service and support to our contact centre.Key ResponsibilitiesManage a team of up to 15...

  • Neighbourhood Service Manager

    1 week ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Trivallis Full time

    About the RoleWe are seeking an experienced and skilled Neighbourhood Service Manager to lead our regional team in delivering exceptional housing management services to our customers. As a key member of our Neighbourhoods Team, you will be responsible for managing a team of frontline staff, ensuring the delivery of outstanding housing services, and promoting...

  • Care Assistant

    3 days ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Priory Group Full time

    About Priory GroupPriory Group is a leading provider of specialist adult care services in the UK.We pride ourselves on delivering high-quality, person-centred care and comfort to our service users.As a Senior Support Worker, you will play a vital role in supporting our residents to live their best lives.Key ResponsibilitiesProvide personal care and support...

  • Care Assistant

    19 hours ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Priory Group Full time

    About Priory GroupPriory Group is a leading provider of specialist adult care services in the UK.We pride ourselves on delivering high-quality, person-centred care and comfort to our service users.As a Senior Support Worker, you will play a vital role in supporting our residents to live their best lives.Key ResponsibilitiesProvide personal care and support...