Team Leader for Hearing Centre Operations

3 weeks ago

Pontypridd, Rhondda Cynon Taf, United Kingdom Driver and Vehicle Standards Agency Full time

Position Overview

This position is available in various locations, and your presence at this site will be part of the agreed working arrangements. We implement a hybrid working model, expecting a minimum of 60% of your time to be spent on-site or engaged in official duties, providing you with flexibility in your work schedule.

Do you possess experience in team leadership and management?

Are you skilled in problem-solving with the capability to interpret regulations and analyze data from diverse sources?

Can you effectively communicate and influence senior officials and stakeholders?

If so, we would like to hear from you.

Role Description

The Hearing Centre Operations Supervisor is a key role within the Office of the Traffic Commissioner (OTC).

The traffic commissioners (TCs) hold statutory authority for the licensing and regulation of operators of heavy goods vehicles (HGVs), light goods vehicles (LGVs) involved in international transport, and public service vehicles (PSVs), as well as the drivers of these vehicles. They also oversee the registration of local bus services and adjudicate appeals regarding the impounding of vehicles operated without a valid operator’s license.

In this capacity, you will lead a team responsible for preparing casework for Public Inquiry and other hearings. You will ensure that all tasks are executed efficiently and promptly, adhering to legislative timelines.

The team's work involves compiling evidence into public inquiry bundles for distribution to relevant parties and ensuring that the TC has all necessary documentation to make informed decisions.

You will be an effective communicator, as this role requires regular interaction with parties and legal representatives.

In addition to organizing and overseeing the team's activities, developing and mentoring team members will be crucial to your responsibilities.

Key Responsibilities include:

  • Overseeing the scheduling, preparation, and management of public inquiry and other hearing cases for TCs.
  • Engaging effectively with traffic commissioners and OTC staff in the hearing center and licensing teams to ensure a cohesive approach to all functions.
  • Ensuring that actions resulting from hearings are followed up, maintaining clear records of outcomes, and referring cases to the appropriate OTC teams as necessary.
  • Drafting responses to correspondence from stakeholders, providing guidance and advice as needed.
  • Conducting resource management through analysis of workload volumes, considering resource implications, and prioritizing tasks accordingly.
  • Offering guidance to staff to support the achievement of objectives. Manage and engage with integrity, upholding the reputation of the OTC, Agency, Department, and Civil Service.
  • Maintaining awareness of external factors, including government initiatives and current or proposed legislation affecting commercial activities, and communicating relevant risk information as appropriate.

For additional information and responsibilities, please refer to the attached candidate pack.

Candidate Profile

To excel in this role, you will be an outstanding leader with experience in team management.

  • You must possess the ability to communicate in Welsh, both verbally and in writing.
  • You should thrive in high-pressure environments and be capable of working efficiently within tight deadlines.
  • You will be an exceptional communicator with experience engaging with stakeholders at various seniority levels.
  • You should be an adept problem solver with the ability to analyze information from multiple sources.
  • Experience in interpreting complex legislation and understanding the functions of courts and tribunals is essential.

Additional Information

While we welcome applications for part-time positions, please note that successful candidates will be required to work a minimum of 30 hours per week.

Due to the nature of the role, candidates should expect travel and overnight stays as required by business needs.

About Us

The Driver and Vehicle Standards Agency (DVSA) is dedicated to maintaining safe and sustainable transportation in Britain.

We achieve this by assisting individuals throughout their journey of safe and sustainable travel, ensuring their vehicles are safe to operate, and protecting them from unsafe drivers and vehicles.

Our goals include:

  • Enhancing road safety.
  • Improving customer services.
  • Promoting greener and healthier road transport.
  • Leveraging technology and data.
  • Supporting economic growth and development.

We are committed to providing our colleagues with purpose, professionalism, and pride in their work. We foster supportive, diverse, and inclusive teams where every individual is valued. Opportunities for growth, development, and making a meaningful impact on society are abundant.

We pride ourselves on being an employer of choice and encourage applications from all individuals, including those from ethnic minorities, women, disabled individuals, and members of the LGBT+ community.

Languages

The ability to communicate in Welsh is essential for this position.

All documentation related to this position is available in both English and Welsh. Please indicate any preference for interviews or assessments conducted in Welsh.

Behaviors

We will evaluate you against these behaviors during the selection process:

  • Making Effective Decisions
  • Communicating and Influencing
  • Developing Self and Others
  • Leadership

Benefits

  • A flexible working environment that promotes a healthy work-life balance.
  • An exceptional pension plan with an average employer contribution of 27%.
  • Generous annual leave of 25 days, increasing by one day for each year of service, up to a maximum of 30 days.
  • 8 bank holidays plus an additional privilege day to celebrate the King’s birthday.
  • Access to the latest IT and technology devices.
  • A culture that encourages inclusion and diversity, supported by various staff communities.
  • Excellent learning and development opportunities tailored to your role, including paid apprenticeships up to the Master’s level.
  • A wide range of discount schemes with popular high street brands.
  • An employee assistance program focused on health and wellbeing.
  • Cycle to work scheme and gym membership offers.

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