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Service Desk Coordinator
2 months ago
Job Title: Service Desk Administrator
Job Summary:
We are seeking a highly skilled Service Desk Administrator to join our team at Henry Schein. As a key member of our Service Department, you will be responsible for providing exceptional technical support and scheduling services to our customers.
Key Responsibilities:
- Scheduling and Coordination: Schedule internal and field resources on our Field Service system to ensure timely and efficient resolution of customer issues.
- Technical Support: Provide basic technical support to customers, including troubleshooting and resolving technical issues.
- Communication: Keep customers informed of progress and updates on their issues, and ensure that all communication is clear and concise.
- Resource Management: Monitor field resource schedules to maximize appointments and attendance, and ensure that all resources are utilized effectively.
- Documentation: Capture and document technical descriptions of faults, and close out engineer worksheets and create invoices as required.
Requirements:
- Qualifications: Good level of Maths and English.
- Experience: Experienced in providing excellent customer service, with a strong technical background and ability to multitask effectively.
- Skills: IT literate, with experience in MRP or CRM systems desirable but not essential.
What We Offer:
- Competitive Salary: A competitive salary package that reflects your skills and experience.
- Benefits: 25 days holiday per year, with the option to buy up to 5 additional days, life insurance, cycle to work scheme, and access to health and wellbeing apps.
- Flexible Working: A hybrid, flexible working culture that allows you to balance your work and personal life.
About Henry Schein:
At Henry Schein, we are committed to providing innovative, integrated healthcare products and services to our customers. We believe in fostering a culture of diversity and inclusion, and we are proud to be an equal opportunities employer.
