Technical Service Desk Advisor

3 weeks ago


Cardiff, Cardiff, United Kingdom Aldermore Bank PLC Full time

**About the Role**

This is a fantastic opportunity to start your career in IT as an Apprentice IT Service Desk Specialist at Aldermore Bank PLC.

We are seeking a highly motivated individual to join our IT Service Desk team as an apprentice. As an apprentice, you will work closely with our experienced IT team members to provide exceptional support to our colleagues across the business.

Key Responsibilities:

  • Provide telephony-based support to colleagues, resolving IT-related problems and minimising downtime.
  • Effectively communicate technical information to non-technical staff, providing clear guidance and advice.
  • Investigate and resolve customer issues, aiming for a positive customer outcome and experience.
  • Document technical triage notes and manage tickets efficiently.

What We Offer:

  • A supportive and collaborative work environment.
  • Fully funded apprenticeship qualification (Level 3 IT Professional Competence).
  • Opportunities for career progression within the organisation.
  • A competitive reward package, including core benefits and bonus potential.

**About Us**

Aldermore Bank PLC is a growing organisation with a friendly and flexible culture. We value respect, diversity, and compassion, and welcome applications from individuals with a passion for IT and customer service.



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