Service Desk Support Specialist
3 weeks ago
Service Desk Analyst Role
We are seeking a skilled Service Desk Analyst to join our team at Principality Building Society. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our staff, ensuring that they have a seamless and efficient experience with our IT systems.
Key Responsibilities:
- Provide first-line technical support to staff, troubleshooting and resolving IT-related issues.
- Manage calls, tickets, and emails through our call logging tool, ServiceNow.
- Maintain a high level of customer service, ensuring a professional and helpful attitude.
- Work with other areas of IT to resolve calls and identify workarounds to reduce business impact.
- Track and monitor calls to external parties to ensure timely repairs against SLA.
- Administer the process for setting up new users, including granting access to our systems.
Requirements:
- Working knowledge of MS packages, including MS Office.
- Excellent customer service and communication skills.
- Strong organizational skills and ability to work with a multi-disciplined team.
- Ability to build relationships across departments.
- Strong technical skills.
Working Hours: 7am-5pm, Monday-Friday, with rotational Saturdays.
Why Work with Us: We are passionate about creating an inclusive workplace where diversity is celebrated and colleagues feel a sense of belonging. We offer a range of benefits, including an award-winning flexible/hybrid working policy, a newly refurbished office, and a caring community of supportive Networks.
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