Service Desk Coordinator
7 days ago
Job Title: Service Desk Administrator
Job Summary:
We are seeking a highly skilled Service Desk Administrator to join our team at Henry Schein. As a Service Desk Administrator, you will be responsible for providing technical support and resolving customer queries in a timely and efficient manner.
Key Responsibilities:
- Scheduling internal and field resources on the Field service system
- Technical awareness: ability to match resources to technical issues appropriately
- Service awareness of all organisation's key services for which support is being provided
- Keeping customers updated on progress of issues and reported faults
- Monitor field resource schedules to maximise appointments and attendance
- Capturing and understanding technical descriptions of faults
- Provide basic technical support on all service desk questions
- Closing out engineer worksheets and creating Invoices
- Planning and booking Contract Servicing
- Dealing with Customers and Suppliers
- Liaising with internal departments
- Close outstanding calls when completed or book follow-up calls as appropriate
- Participate in special projects and perform other duties as required
Requirements:
- Good level of Maths & English
- Experienced in providing a good level of Customer Service
- Experience with MRP or CRM systems desirable but not essential
About Henry Schein:
At Henry Schein, our mission is to provide innovative, integrated health care products and services; and to be trusted advisors and consultants to our customers - enabling them to deliver the best quality patient care and enhance their practice management efficiency and profitability.
We know that our Team Schein Members (TSMs) are integral to bringing our mission to life and our success has been built on the commitment of Team Schein, a highly motivated and diverse group of professionals who are dedicated to meeting the needs of our customers. Every TSM shares a singular focus, fostering an environment that allows each of us to achieve our goals.
Henry Schein offers a diverse range of career opportunities, and we firmly believe that by fostering an environment built on ethics, open communications, mutual benefits, creativity, and recognition of the contributions of all TSMs—at all levels—we can help ensure that our best years are yet to come. As such, we are proud to be an equal opportunities employer and our integrated approach to diversity and inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse Talent, supporting our Marketplace, and continuing our commitment to Society.
As a business we are committed to fulfilling our responsibilities as a Corporate Citizen, and we've been recognised for nine consecutive years by Ethisphere as one of the Worlds Most Ethical Companies.
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.
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