Service Desk Analyst
2 weeks ago
Principality Building Society is seeking a highly skilled Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff, ensuring that our systems and infrastructure are running smoothly.
Key Responsibilities:- Provide first-line technical support to staff, troubleshooting and resolving IT-related issues.
- Manage calls, tickets, and emails through our call logging tool, ServiceNow.
- Maintain a high level of customer service, with a professional and helpful attitude.
- Work with other areas of IT to resolve calls and identify workarounds to reduce the impact of issues on the business.
- Track and monitor calls to external parties to ensure timely repairs against SLA.
- Administer the process for setting up new users, including granting access to our systems.
- Working knowledge of MS packages, including MS Office.
- Excellent customer service and communication skills.
- Strong technical skills and ability to build relationships across departments.
- Ability to work with a multi-disciplined team and adapt to changing priorities.
Principality Building Society offers a competitive salary and benefits package, as well as opportunities for professional development and growth. We are passionate about creating an inclusive workplace where diversity is celebrated and colleagues feel a sense of belonging.
-
IT Service Desk Analyst
1 week ago
Cardiff, Cardiff, United Kingdom Principality Building Society Full timeService Desk Analyst RoleAt Principality Building Society, we are seeking a skilled IT Service Desk Analyst to provide exceptional technical support to our staff. As a key member of our IT team, you will be responsible for resolving IT-related issues, providing excellent customer service, and working collaboratively with other departments.Key...
-
Service Desk Analyst
1 month ago
Cardiff, Cardiff, United Kingdom Principality Building Society Full timeService Desk AnalystPrincipality Building Society is seeking a highly skilled Service Desk Analyst to provide exceptional technical support to our staff. As a key member of our IT team, you will be responsible for delivering outstanding customer service, troubleshooting technical issues, and working collaboratively with other departments to ensure seamless...
-
Service Desk Analyst
1 month ago
Cardiff, Cardiff, United Kingdom Principality Building Society Full timeService Desk AnalystPrincipality Building Society is seeking a highly skilled Service Desk Analyst to provide exceptional technical support to our staff. As a key member of our IT team, you will be responsible for delivering outstanding customer service, troubleshooting technical issues, and working collaboratively with other departments to ensure seamless...
-
IT Service Desk Analyst
4 weeks ago
Cardiff, Cardiff, United Kingdom ARO Full timeAbout the RoleWe are seeking an experienced IT Service Desk Analyst to join our team at ARO in Cardiff Gate. As a key member of our Service Desk team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide first-line technical support to clients via phone, email, and service...
-
IT Service Desk Analyst
4 weeks ago
Cardiff, Cardiff, United Kingdom ARO Full timeAbout the RoleWe are seeking an experienced IT Service Desk Analyst to join our team at ARO in Cardiff Gate. As a key member of our Service Desk team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide first-line technical support to clients via phone, email, and service...
-
Service Desk Support Specialist
2 weeks ago
Cardiff, Cardiff, United Kingdom Principality Building Society Full timeService Desk Analyst RoleWe are seeking a skilled Service Desk Analyst to join our team at Principality Building Society. As a Service Desk Analyst, you will be the first point of contact for our staff regarding IT issues, providing exceptional customer service and technical support.Key Responsibilities:Provide 1st line technical support for IT-related...
-
Service Desk Support Specialist
2 weeks ago
Cardiff, Cardiff, United Kingdom Principality Building Society Full timeService Desk Analyst RoleWe are seeking a skilled Service Desk Analyst to join our team at Principality Building Society. As a Service Desk Analyst, you will be the first point of contact for our staff regarding IT issues, providing exceptional customer service and technical support.Key Responsibilities:Provide 1st line technical support for IT-related...
-
Service Desk Support Specialist
3 weeks ago
Cardiff, Cardiff, United Kingdom Principality Building Society Full timeService Desk Analyst RoleWe are seeking a skilled Service Desk Analyst to join our team at Principality Building Society. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our staff, ensuring that they have a seamless and efficient experience with our IT systems.Key Responsibilities:Provide first-line technical...
-
Service Desk Support Specialist
3 weeks ago
Cardiff, Cardiff, United Kingdom Principality Building Society Full timeService Desk Analyst RoleWe are seeking a skilled Service Desk Analyst to join our team at Principality Building Society. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our staff, ensuring that they have a seamless and efficient experience with our IT systems.Key Responsibilities:Provide first-line technical...
-
Service Desk Support Specialist
1 month ago
Cardiff, Cardiff, United Kingdom Principality Building Society Full timeService Desk Analyst RoleWe are seeking a skilled Service Desk Analyst to join our team at Principality Building Society. As a Service Desk Analyst, you will be the first point of contact for our staff regarding IT issues, providing exceptional customer service and technical support.Key Responsibilities:Provide 1st line technical support for IT-related...
-
Service Desk Support Specialist
1 month ago
Cardiff, Cardiff, United Kingdom Principality Building Society Full timeService Desk Analyst RoleWe are seeking a skilled Service Desk Analyst to join our team at Principality Building Society. As a Service Desk Analyst, you will be the first point of contact for our staff regarding IT issues, providing exceptional customer service and technical support.Key Responsibilities:Provide 1st line technical support for IT-related...
-
Service Desk Coordinator
7 days ago
Cardiff, Cardiff, United Kingdom Henry Schein Full timeJob Title: Service Desk AdministratorJob Summary:We are seeking a highly skilled Service Desk Administrator to join our team at Henry Schein. As a Service Desk Administrator, you will be responsible for providing technical support and resolving customer queries in a timely and efficient manner.Key Responsibilities:Scheduling internal and field resources on...
-
Service Desk Coordinator
1 month ago
Cardiff, Cardiff, United Kingdom Henry Schein Full timeJob Title: Service Desk AdministratorJob Summary:We are seeking a highly skilled and experienced Service Desk Administrator to join our team at Henry Schein. As a Service Desk Administrator, you will be responsible for providing technical support and resolving customer queries in a timely and efficient manner.Key Responsibilities:Scheduling internal and...
-
Service Desk Coordinator
1 month ago
Cardiff, Cardiff, United Kingdom Henry Schein Full timeJob Title: Service Desk AdministratorJob Summary:We are seeking a highly skilled and experienced Service Desk Administrator to join our team at Henry Schein. As a Service Desk Administrator, you will be responsible for providing technical support and resolving customer queries in a timely and efficient manner.Key Responsibilities:Scheduling internal and...
-
Service Desk Coordinator
1 month ago
Cardiff, Cardiff, United Kingdom Henry Schein Full timeJob Title: Service Desk AdministratorJob Summary:We are seeking a highly skilled Service Desk Administrator to join our team at Henry Schein. As a Service Desk Administrator, you will be responsible for providing technical support and resolving customer queries in a timely and efficient manner.Key Responsibilities:Schedule internal and field resources on the...
-
Service Desk Coordinator
1 month ago
Cardiff, Cardiff, United Kingdom Henry Schein Full timeJob Title: Service Desk AdministratorJob Summary:We are seeking a highly skilled Service Desk Administrator to join our team at Henry Schein. As a Service Desk Administrator, you will be responsible for providing technical support and resolving customer queries in a timely and efficient manner.Key Responsibilities:Schedule internal and field resources on the...
-
Service Desk Coordinator
2 weeks ago
Cardiff, Cardiff, United Kingdom Henry Schein Full timeJob Title: Service Desk AdministratorJob Summary:We are seeking a highly skilled and experienced Service Desk Administrator to join our team at Henry Schein. As a Service Desk Administrator, you will be responsible for providing technical support and resolving customer queries in a timely and efficient manner.Key Responsibilities:Schedule internal and field...
-
Service Desk Support Specialist
1 week ago
Cardiff, Cardiff, United Kingdom Henry Schein Full timeJob Title: Service Desk AdministratorJob DescriptionWe are seeking a highly skilled Service Desk Administrator to join our team at Henry Schein. As a Service Desk Administrator, you will be responsible for providing technical support and resolving customer queries in a timely and efficient manner.Key Responsibilities:Scheduling internal and field resources...
-
Desktop Support Analyst
2 weeks ago
Cardiff, Cardiff, United Kingdom H&R Talent Full timeAn experienced Desktop Support Analyst is required to join the IT team of a leading law firm in Cardiff. The ideal candidate will have prior experience in service desk and possess strong problem-solving and troubleshooting skills within Desktop and Network environments.Key Responsibilities:Providing technical support for office devices and hardware.Resolving...
-
Administrative Support Professional
1 week ago
Cardiff, Cardiff, United Kingdom Supply Desk Full timeAdministrative Support ProfessionalWe are seeking an experienced Administrative Support Professional to join our dynamic education recruitment company. As a vital part of the school community, you will be responsible for managing day-to-day school administration, using Microsoft Office to keep everything organized and efficient, and supporting teachers and...
