Current jobs related to Service Desk Analyst - Cardiff, Cardiff - Principality Building Society

  • IT Service Desk Analyst

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Service Desk Analyst RoleAt Principality Building Society, we are seeking a skilled IT Service Desk Analyst to provide exceptional technical support to our staff. As a key member of our IT team, you will be responsible for resolving IT-related issues, providing excellent customer service, and working collaboratively with other departments.Key...

  • Service Desk Analyst

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Service Desk AnalystPrincipality Building Society is seeking a highly skilled Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff, ensuring that our systems and infrastructure are running smoothly.Key Responsibilities:Provide first-line technical support...

  • Service Desk Support Specialist

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Service Desk Analyst RoleWe are seeking a skilled Service Desk Analyst to join our team at Principality Building Society. As a Service Desk Analyst, you will be the first point of contact for our staff regarding IT issues, providing exceptional customer service and technical support.Key Responsibilities:Provide 1st line technical support for IT-related...

  • Service Desk Support Specialist

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Principality Building Society Full time

    Service Desk Analyst RoleWe are seeking a skilled Service Desk Analyst to join our team at Principality Building Society. As a Service Desk Analyst, you will be the first point of contact for our staff regarding IT issues, providing exceptional customer service and technical support.Key Responsibilities:Provide 1st line technical support for IT-related...

  • Service Desk Coordinator

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Henry Schein Full time

    Job Title: Service Desk AdministratorJob Summary:We are seeking a highly skilled Service Desk Administrator to join our team at Henry Schein. As a Service Desk Administrator, you will be responsible for providing technical support and resolving customer queries in a timely and efficient manner.Key Responsibilities:Scheduling internal and field resources on...

  • Service Desk Coordinator

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Henry Schein Full time

    Job Title: Service Desk AdministratorJob Summary:We are seeking a highly skilled and experienced Service Desk Administrator to join our team at Henry Schein. As a Service Desk Administrator, you will be responsible for providing technical support and resolving customer queries in a timely and efficient manner.Key Responsibilities:Schedule internal and field...

  • Service Desk Support Specialist

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Henry Schein Full time

    Job Title: Service Desk AdministratorJob DescriptionWe are seeking a highly skilled Service Desk Administrator to join our team at Henry Schein. As a Service Desk Administrator, you will be responsible for providing technical support and resolving customer queries in a timely and efficient manner.Key Responsibilities:Scheduling internal and field resources...

  • Technical Service Desk Advisor

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Aldermore Bank PLC Full time

    **About the Role**This is a fantastic opportunity to start your career in IT as an Apprentice IT Service Desk Specialist at Aldermore Bank PLC.We are seeking a highly motivated individual to join our IT Service Desk team as an apprentice. As an apprentice, you will work closely with our experienced IT team members to provide exceptional support to our...

  • Computer Science Instructor Wanted in Cardiff

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Supply Desk Full time

    IT Teacher Vacancy at Supply DeskSupply Desk is seeking a passionate and skilled IT teacher to join our team. As an IT teacher with Supply Desk, you will have the opportunity to inspire young minds and make a positive impact on students' lives.**Job Responsibilities:*** Plan and deliver engaging IT lessons that cater to diverse learning styles.* Manage...

  • Desktop Support Analyst

    4 weeks ago

    Cardiff, Cardiff, United Kingdom H&R Talent Full time

    An experienced Desktop Support Analyst is required to join the IT team of a leading law firm in Cardiff. The ideal candidate will have prior experience in service desk and possess strong problem-solving and troubleshooting skills within Desktop and Network environments.Key Responsibilities:Providing technical support for office devices and hardware.Resolving...

  • Administrative Support Professional

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Supply Desk Full time

    Administrative Support ProfessionalWe are seeking an experienced Administrative Support Professional to join our dynamic education recruitment company. As a vital part of the school community, you will be responsible for managing day-to-day school administration, using Microsoft Office to keep everything organized and efficient, and supporting teachers and...

  • Desktop Support Analyst

    4 weeks ago

    Cardiff, Cardiff, United Kingdom H&R Talent Full time

    H&R Talent is seeking an experienced Desktop Support Analyst to join their IT team in supporting a large number of employees across several office locations. The ideal candidate is someone who has prior experience in service desk and must be able to exhibit problem-solving and troubleshooting skills within Desktop and Network environments.Key...

  • Desktop Support Analyst

    4 weeks ago

    Cardiff, Cardiff, United Kingdom H&R Talent Full time

    We are seeking an experienced Desktop Support Analyst to join our IT team in supporting a large number of employees across several office locations. The ideal candidate is someone who has prior experience in service desk and must be able to exhibit their problem-solving and troubleshooting skills within Desktop and Network environments.Key...

  • Desktop Support Analyst

    4 weeks ago

    Cardiff, Cardiff, United Kingdom H&R Talent Full time

    We are seeking an experienced Desktop Support Analyst to join our IT team in supporting a large number of employees across several office locations. The ideal candidate is someone who has prior experience in service desk and must be able to exhibit their problem-solving and troubleshooting skills within Desktop and Network environments.Key...

  • Service Desk Operations Coordinator

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Henry Schein Full time

    Job Title: Service Desk Operations CoordinatorJob DescriptionThe Service Desk Operations Coordinator role is a fantastic opportunity to join the Henry Schein team and contribute to the delivery of exceptional customer service. Key responsibilities include:Scheduling internal and field resources on the Field service systemProviding technical awareness and...

  • Front Desk Manager

    1 week ago

    Cardiff, Cardiff, United Kingdom LGH Hotels Management Full time

    Hotel Reception Supervisor Job DescriptionWe are seeking a highly skilled and experienced individual to lead our front desk team as a Hotel Reception Supervisor. The successful candidate will oversee the smooth operation of our hotel reception, ensuring exceptional customer service and high standards are consistently met.Key Responsibilities:Manage Front...

  • Hotel Front Desk Associate

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Future Inn Cardiff Full time

    Role OverviewWe are seeking a skilled Receptionist to join our team at Future Inn Cardiff. The successful candidate will be responsible for providing exceptional customer service, handling front desk duties, and maintaining a high level of professionalism.Key ResponsibilitiesFront Desk Operations: Manage hotel front desk activities, including check-in,...

  • Front Desk Associate

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Future Inn Cardiff Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Receptionist to join our team at Future Inn Cardiff. As a Receptionist, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and maintaining a clean and organized reception area.Key ResponsibilitiesProvide warm and welcoming service to...

  • Customer Service Representative

    1 week ago

    Cardiff, Cardiff, United Kingdom United Parcel Service of America, Inc Full time

    ["Job Description:At United Parcel Service of America, Inc., we are seeking a skilled Clerk-Front Desk to join our team. As a key member of our front-line staff, you will be the first point of contact for our customers, providing a warm and welcoming experience.Responsibilities:Field customer concerns and queries in a professional and courteous...

  • Dental Front Desk Coordinator

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Medmatch Full time

    About the Position:We're seeking a skilled Dental Front Desk Coordinator to join our team at Medmatch, a refurbished private-only dental practice in close proximity to Cardiff. As a Dental Front Desk Coordinator, you'll play a crucial role in providing exceptional patient care and administrative support.Key Responsibilities:Manage patient appointments,...

Service Desk Analyst

2 months ago

Cardiff, Cardiff, United Kingdom Principality Building Society Full time
Service Desk Analyst

Principality Building Society is seeking a highly skilled Service Desk Analyst to provide exceptional technical support to our staff. As a key member of our IT team, you will be responsible for delivering outstanding customer service, troubleshooting technical issues, and working collaboratively with other departments to ensure seamless service delivery.

Key Responsibilities:
  • Provide first-line technical support to staff via phone, email, and ticketing system
  • Diagnose and resolve technical issues, escalating complex problems to second- or third-line teams as needed
  • Manage calls and tickets through our call logging tool, ServiceNow
  • Maintain a high level of customer service, ensuring a professional and helpful attitude at all times
  • Work with other areas of IT to resolve calls and identify workarounds to reduce business impact
  • Track and monitor calls to external parties to ensure timely repairs against SLA
  • Administer the process for setting up new users, including granting access to our systems
Requirements:
  • Working knowledge of MS packages, including MS Office
  • Excellent customer service and communication skills
  • Strong organizational skills and ability to work with a multi-disciplined team
  • Ability to build relationships across departments
  • Strong technical skills and experience in a similar role (advantageous but not essential)
Working Hours:

Monday to Friday, 7am to 5pm, with rotational Saturdays

What We Offer:

Principality Building Society is committed to creating an inclusive workplace where diversity is celebrated and colleagues feel a sense of belonging. We offer a range of benefits, including an award-winning flexible/hybrid working policy, a newly refurbished hi-tech office, and a comprehensive financial and well-being benefits package.