Operations Change Analyst

3 weeks ago

London, Greater London, United Kingdom ea Change Full time

The Operations and Business Change Analyst will play a vital role within the Operations team, offering analytical insights, managing defects and changes, and facilitating the implementation of insurance underwriting and policy administration systems. Additionally, this position will provide essential administrative support for risk and compliance.

In collaboration with the business and various stakeholders, you will assess defect and minor change requirements, update specifications, and document testing needs. You will prepare Change Requests and obtain quotes from different system providers, present changes at the Change Advisory Board, oversee the delivery of changes in partnership with system providers, and conduct testing prior to final approval by the business and stakeholders.

Occasionally, the Operations and Business Change Analyst will also assist with significant change initiatives and other risk, compliance, and operational tasks as necessary.

This role demands strong organizational skills, a proactive attitude, and the ability to meet tight deadlines while working under pressure within established frameworks. The ideal candidate will be positive, innovative, collaborative, and dedicated to delivering exceptional service to the business, employing both analytical and creative skills to address the organization's change needs.

You will be expected to operate independently in your daily responsibilities, working with a degree of autonomy within the defined Change Management Framework. Engaging effectively with a diverse range of stakeholders, including business representatives, senior leadership, internal support teams, finance, and suppliers, will be crucial for successful change delivery.

As part of your role, you will become a Subject Matter Expert (SME) on insurance underwriting and policy administration systems.

Key Responsibilities:

  • Review and log Defect Reports and Change Requests in accordance with established processes.
  • Analyze Change Requests and determine the appropriate approval pathway.
  • Document change requirements, conduct impact analysis, and outline testing needs.
  • Schedule and lead presentations at the Change Advisory Board (CAB).
  • Conduct User Acceptance Testing (UAT).
  • Oversee implementation, facilitate business testing, and manage defects.
  • Track and manage post-implementation reviews and associated actions.
  • Maintain a technical debt register and Change Request backlog, reporting to CAB.
  • Communicate and report issues clearly and concisely to stakeholders.

Required Skills and Experience:

  • 3-5 years of experience as a Business Analyst is essential.
  • Experience in IT Change Management.
  • Background in the Insurance or Financial Services sector.
  • A proactive, 'can-do' attitude.
  • Familiarity with Azure DevOps, Jira, or similar workflow and reporting management tools.
  • Previous experience in risk and/or compliance.
  • Understanding of Change Management processes.
  • Experience within the Insurance or Financial Services industry.

Please submit your CV for initial consideration. If your qualifications align with the requirements outlined, you can expect to be contacted to discuss your availability and salary expectations.

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