Business Transformation Analyst

3 weeks ago

London, Greater London, United Kingdom ea Change Full time

The Operations and Business Change Analyst will play a vital role within the Operations team, offering analytical insights, managing defects and changes, and facilitating the implementation of insurance underwriting and policy administration systems. Additionally, this position will provide essential administrative support in risk and compliance.

In collaboration with various stakeholders, you will assess defect and minor change requirements, refine specifications, and document testing criteria. You will also prepare Change Requests and quotes from different system providers, present changes at the Change Advisory Board, oversee the delivery of changes in conjunction with system providers, and conduct testing prior to final approval by the business and stakeholders.

At times, the Operations and Business Change Analyst may also assist with significant change initiatives and other risk, compliance, and operational tasks as needed.

This role demands strong organizational skills, a proactive mindset, and the ability to perform under pressure while adhering to established frameworks. The ideal candidate will be positive, innovative, and collaborative, striving to deliver exceptional service to the business while utilizing both analytical and creative skills to address change requirements.

You will be expected to work independently in your daily responsibilities, operating with a degree of autonomy within the defined Change Management Framework. Engaging effectively with a diverse range of stakeholders, including business personnel, senior leadership, internal support teams, finance, and suppliers, will be crucial for successful change delivery.

As part of your role, you will become a Subject Matter Expert (SME) on insurance underwriting and policy administration systems.

Key Responsibilities:

  • Review and log Defect Reports and Change Requests according to established processes.
  • Evaluate Change Requests and determine the appropriate approval pathway.
  • Document change requirements, conduct impact analysis, and outline testing needs.
  • Schedule and lead presentations at the Change Advisory Board (CAB).
  • Conduct User Acceptance Testing (UAT).
  • Oversee implementation, facilitate business testing, and manage defects.
  • Track and manage post-implementation reviews and necessary actions.
  • Maintain a technical debt register and Change Request backlog, reporting to CAB.
  • Communicate issues clearly and concisely to stakeholders.

Required Skills and Experience:

  • 3-5 years of experience as a Business Analyst is essential.
  • Proficiency in IT Change Management.
  • Experience in the Insurance or Financial Services sector.
  • A proactive and positive attitude.
  • Familiarity with Azure DevOps, Jira, or similar workflow and reporting management tools.
  • Previous experience in risk and/or compliance.
  • Understanding of Change Management processes.
  • Experience within the Insurance or Financial Services industry.

Please submit your CV for initial consideration. If your qualifications align with the requirements, you can expect to be contacted to discuss your availability and salary expectations.

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